Product ConsultantResponsible for gathering and analyzing data to define current processes and requirements for the B2C commercialization of ClinicalKey AI and ClinicalKey AI B2B.• Analyzes, defines, and documents product requirements and business processes to capture business needs and identify opportunities. • Analyzes backlog items to define and update user stories to help squad deliver business priorities.• Taking ownership of data solutions discovery, performing early analysis to uncover value, identify blockers and enable earlier informed decision making. • Working cross-functionally with the development team to define, produce and release process, prototype, and design documentation at a high level. • Support strategic decisions and roadmaps.• Leads the PDLC curriculum optimization for better adoption and standardization

Customer obsessed leader of Patient Engagement and Patient Access. Planned and executed throughout the lifecycle, including gathering and prioritizing customer requirements, defining the vision, and working closely with engineering, UX, sales, marketing, operations, and other stakeholders.• Translated RCM strategy into roadmaps, which drove the development with the latest technology, innovation, and realizing market value, against short and long-term goals. • Launched and led multiple products including, HIE, AI NLP Case Advisor, Patient Estimations, Patient Engagement, Hospital Price Transparency, No Surprises Act, and AI Voice Bot. Resulting in exceeding growth and revenue targets.• Mentored product team of 4 while fostering a team culture that ensured safe spaces to ideate, innovate, and question through the Optum acquisition and integration. Resulting in position protection for team members.• Guided Safe Agile Transformation which allowed for rapid planning and pivots/reprioritization of features based on market, regulatory and customer demands.• Liaised for 3rd Party Vendor Partnerships while ensuring customer needs were met and standards were followed.• Partnered with Sales and Marketing with Product launches, training, and collateral. Owned new product value-add customer demos and sales certification of products.

Gathered, distilled, and synthesized product requirements. Ensured the customer voice and regulatory implications were present throughout the product development lifecycle. Delighted customers with timely new products and features for Orders and Results, CPOE, Surescripts e-Prescribing and Electronic Prior Authorization (ePA), and Appriss Prescription Drug Monitoring Program (PDMP), while adhering to NCPDP standards and national and state regulations.• Formulated, evolved, and executed go-to market product strategies using various forms of research, including (but not limited to) contextual inquiries, usability studies, interviews, journey mapping, prototyping, surveys, competitive analysis, and remote research resulting in rapid prioritization and balanced business objectives.• Promoted the product vision and empowered the customer value proposition internally and externally as business owner for the product, with responsibility for setting product direction and prioritization including business plans, cost analysis, ROI’s. RFI’s and RFP’s.• Managed User Group(s) with the goal of providing the User Community with an open forum to discuss and identify common issues, assist each other, obtain VOC, and worked to resolve the issues to delight and exceed customer/market expectations.• Represented QSI/NexGen and products at management meetings with customer’s senior management (new customer visits & existing customer visits). Demonstrated product and prototypes of planned features which resulted in better optimization of workflows and feature capabilities.• Led product team of 4.• Executive level reporting and management of development status, issues, and escalations.

Led the development of eLearning courses and LMS implementations. Managed a team of consultants (ranging from 5 to 15 consultants). Directed customer communications, conflict resolution, and compliance on customer deliverables.• Reviewed all major deliverables (i.e., strategic brief, function spec, tech spec, etc.) to ensure quality standards and customer expectations were met.• Reported to the President providing weekly input on all account activity, including status and call reports.• Owned strategic customer relationship. Responsible for account growth and assisted with new business. Ensured that customer issues were dealt with in an efficient manner. Resulting in 75% add-on business and annual NPS score increases.• Worked closely with the project team to maintain a continuous knowledge of project status to identify potential issues and/or opportunities within or related to the project.• Ensured processes and procedures were completed, quality standards were met, and that projects were profitable.• Coordinated management of multiple related projects directed toward eLearning strategic business and other organizational objectives.• Steered Cerner, Soarian, Epic, Meditech, Eclipsys, McKesson, GE Centricity and Picis training projects, provided clinical expertise in systems.• Provided go-live elbow support and classroom training in support of eLearning created.• Built credibility, established rapport, and maintained communication with stakeholders at multiple levels, including those external to the organization.• Defined and initiated projects, managed cost, schedule, and performance of component projects, while working to ensure the ultimate success of project.

• Taught Nursing Informatics course online and in a hybrid classroom setting• Developed strategies to teach the course for the entire semester, using Rowan University curriculum guides and meeting the university's academic standards• Organized, prepared, and regularly revised and updated all course materials• Utilized appropriate educational technology to engage students and enhance learning• Connected students' current study to real-world applications, using project assignments and linking coursework to previous/future study in related disciplines• Provided multiple evaluative formats for students to demonstrate their knowledge and earn their grades in the course• Maintained proper records, grades, reports, and other documents and published grades and feedback to students in a timely manner

• Primary liaison to clinicians for migration to a fully digital environment and integration of all workflows• Responsible for ORIS training requirements, created training objectives, content, materials, and competencies• Consultant to operations leadership to optimize the physical and digital work environment• Facilitated teams, analysis, design and maintenance of CIS• Identified opportunities of improvement through Surgical Services deployment • Utilized Six Sigma methodologies in the analysis of clinical processes’ to enhance workflows• Supports implementation of GE Centricity Perioperative solutions through the project life cycle• Participated and led multidisciplinary leadership groups• Process mapped all important customer work streams, identified inefficiencies and bottlenecks, and mobilized appropriate improvement resources• Yellow belt and Coach certified