Ann Gillette Email & Phone Number

Southern California

We help brands optimize their paper, print and packaging programs – from mill to mail.Lindenmeyr Central uses industry data, insights, expertise and relationships built over 160 years to help clients tell stories that engage and motivate customers through catalogs, retail, direct mail, magazines, financial communications, and direct-to-consumer marketing.As the print and packaging industries have evolved, so have we — from offering enhanced logistics and inventory management tools to offering a broad range of consulting services to add value to every step of the print and distribution process.Our global team specializes in the evaluation, sourcing, and negotiation of all facets of print and paper supply agreements across the print supply chain for catalogs, collateral, direct mail and magazines.

Los Alamitos, California, United States

Reported to West Coast Director of Client Relations, partnering with Sales, Manufacturing and Customer Service teams for start-up of new major accounts. • Collaborated with multi-plant Manufacturing and Customer Service teams to determine most productive manufacturing platform from beginning file-in stages to shipping out the door. • Worked with Sales to capture all costs and recommend changes for streamlining accounts.• Developed positive relationships with customers and provided guidance for pricing and manufacturing efficiencies. • Managed sales forecasting for pending and sold work.• Inside sales representative for local customers.• Managed customer quality concerns, communicated trends with Manufacturing, Customer Service and upper management.

Torrance, Ca

Reported directly to division Vice President, providing leadership and staff development to retain and grow customer account base. Managed professional staff of Customer Service Representatives and corresponding accounts. Responsible for Paper staff and all aspects of paper performance and inventory.• Worked with major publishers and retailers such as Time Inc., Costco, News America, American Media Inc., TV Guide, Kohl’s, Macy’s, and Auto Club of Southern California. • Budget development, service recovery, problem solving, projects, hiring/staff development.• Partnered with Sales to develop and execute strategic customer plans, build contract provisions, and sales forecasts.• Purchasing oversight and paper inventory management of 25+ million pounds/month.• Developed hoist maintenance and leasing program, which saved over $50k/year.• Paper claims oversight for performance issues and transit damage. • Responsible for Forest Stewardship Council (FSC) program and outside audits.• Oversaw paper over/under consumption for major magazine and catalog accounts.• Worked with paper mill technical reps on quality and web break run issues. • Key resource for restructure of LSC outside paper warehouse; implemented Roll Level Inventory management and billing system.• Administrator of Good Manufacturing Process SOPs• Liaison with BNSF Railway.• Partnered with sister divisions on best practice initiatives.• Management experience with both professional and manufacturing staff.• Facilitated customer meetings, tours, presentations.• Co-led “Print University” teaching seminars for customers.

Torrance, Ca

Managed, developed, monitored print volume for entire manufacturing plant. Responsible for sales volume forecasts, budget development, pricing analysis and volume reporting. Solely responsible for accepting new work into the division and outsourcing work to local vendors. • Developed capacity and equipment analysis prior to recommending business decisions.• Utilized Microsoft Project to track budget deliverables.• Created and made presentations to sales and management.• Provided estimating and pricing analysis.• Communicated extensively with outside sales force, internal departments and corporate offices. • Supervised long and short-term planning. • Leader of Paper Conservation and Catalog Focus Teams.

Torrance, Ca

Managed production of materials and services for assigned accounts. Maintained positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers’ product. • Account manager for People Magazine. Promoted to Time Inc. Advance Account Manager for Time, Sports Illustrated and People Magazine. • Accountable for all major aspects of job completion of national weekly titles. • Engaged customers, sales and manufacturing to gather job requirements and translated to detailed manufacturing instructions.• Considered a key resource by the division, sales and customer. • Developed strong relationships with customer teams and worked together to solve problems and improve product quality. • Resolved customer and manufacturing issues with win/win approach.• Expertise in M3000 press impositions and providing TIME Inc. customer with book make-up suggestions. Received letter of recognition from TIME Inc. management, Time, Sports Illustrated and People Magazine production teams.• Represented the division on numerous business trips including meeting with Time Inc. New York production teams, attending Printers’ Forum, Prograph (EFI) training and competitor facilities. • Liaison for Computer-to-Plate (CTP) start-up; coordinated print tests and provided feedback on workflow issues. • Paper Conservation Team leader.

San Francisco, Ca

• Primary liaison between customer and shop. • Communicated extensively with all departments to meet project specs and deadlines. • Handled estimates, sales orders and invoicing.

North Brunswick, Nj

• Production planning and customer service for major accounts with an emphasis on catalog bind-ins, direct mail and fragrance/cosmetic inserts. • Customers included Tiffany’s, Cody, Guerlain, Calvin Klein, and various State lottery commissions.