Ann Gillette Email & Phone Number

Southern California

We help brands optimize their paper, print and packaging programs – from mill to mail.Lindenmeyr Central uses industry data, insights, expertise and relationships built over 160 years to help clients tell stories that engage and motivate customers through catalogs, retail, direct mail, magazines, financial communications, and direct-to-consumer.

Los Alamitos, California, United States

• Reported to West Coast Director of Client Relations, partnering with Sales, Manufacturing and Customer Service teams for start-up of new major accounts.
• Collaborated with multi-plant Manufacturing and Customer Service teams to determine most productive manufacturing platform from beginning file-in stages to shipping out the door.
• Worked with Sales to capture all costs and recommend changes for streamlining accounts.
• Developed positive relationships with customers and provided guidance for pricing and manufacturing efficiencies.
• Managed sales forecasting for pending and sold work.
• Inside sales representative for local customers.

Torrance, CA

• Reported directly to division Vice President, providing leadership and staff development to retain and grow customer account base. Managed professional staff of Customer Service Representatives and corresponding.
• Worked with major publishers and retailers such as Time Inc., Costco, News America, American Media Inc., TV Guide, Kohl’s, Macy’s, and Auto Club of Southern California.
• Budget development, service recovery, problem solving, projects, hiring/staff development.
• Partnered with Sales to develop and execute strategic customer plans, build contract provisions, and sales forecasts.
• Purchasing oversight and paper inventory management of 25+ million pounds/month.
• Developed hoist maintenance and leasing program, which saved over $50k/year.

Torrance, CA

• Managed, developed, monitored print volume for entire manufacturing plant. Responsible for sales volume forecasts, budget development, pricing analysis and volume reporting. Solely responsible for accepting new work.
• Developed capacity and equipment analysis prior to recommending business decisions.
• Utilized Microsoft Project to track budget deliverables.
• Created and made presentations to sales and management.
• Provided estimating and pricing analysis.
• Communicated extensively with outside sales force, internal departments and corporate offices.

Torrance, CA

• Managed production of materials and services for assigned accounts. Maintained positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact.
• Account manager for People Magazine. Promoted to Time Inc. Advance Account Manager for Time, Sports Illustrated and People Magazine.
• Accountable for all major aspects of job completion of national weekly titles.
• Engaged customers, sales and manufacturing to gather job requirements and translated to detailed manufacturing instructions.
• Considered a key resource by the division, sales and customer.
• Developed strong relationships with customer teams and worked together to solve problems and improve product quality.

San Francisco, CA

• Primary liaison between customer and shop.
• Communicated extensively with all departments to meet project specs and deadlines.
• Handled estimates, sales orders and invoicing.

North Brunswick, NJ

• Production planning and customer service for major accounts with an emphasis on catalog bind-ins, direct mail and fragrance/cosmetic inserts.
• Customers included Tiffany’s, Cody, Guerlain, Calvin Klein, and various State lottery commissions.