As a Virtual Assistant with a solid foundation from Kenyatta University and ALX Academy, my focus is on elevating customer experiences and streamlining business operations. Our team at CCI Kenya excelled in customer engagement, troubleshooting, and driving sales through expert product recommendations and support.In the realm of social media, my efforts have centered around crafting compelling content and nurturing community interactions. By leveraging my skills in influencer marketing and Google Ads, we've significantly enhanced online visibility and customer interaction for the brands I represent.
Karlcar
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Virtual AssistantKarlcar Feb 2023 - PresentNairobi County, Kenya
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Call RepresentativeCci Kenya Feb 2022 - Mar 2023Nairobi County, KenyaCustomer Support: Addressing customer inquiries, resolving problems, and providing information about products. This involves troubleshooting issues, guiding customers through processes, answering questions about policies.Sales Support: Helping customers with purchasing decisions, providing product recommendations, upselling and cross-selling additional products and services.
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Hotel SupervisorAqua Hotel Aug 2020 - Mar 2021Staff Management: Overseeing the day-to-day activities of hotel staff, including front desk agents, housekeeping, and maintenance personnel. This involves scheduling shifts, training new employees, and ensuring that staff adhere to hotel policies and standards.Operational Oversight: Monitoring and managing hotel operations to ensure efficiency and adherence to standards. This includes overseeing check-in and check-out processes, managing room assignments, and ensuring that all hotel facilities are in good working order.
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Warehouse StaffKiambu Farmers Association May 2019 - Jun 2020Receiving Goods: Inspecting and accepting incoming shipments, verifying that items match purchase orders or shipping documents.Inventory Management: Tracking and managing stock levels, including counting inventory, recording data, and updating inventory systems. This helps ensure that stock levels are accurate and that reordering is done in a timely manner.Storage and Organization: Properly storing goods in the warehouse, ensuring that items are organized and accessible.
Ann Gitau Education Details
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Administrative Assistant And Secretarial Science, General -
Virtual Assistant
Frequently Asked Questions about Ann Gitau
What company does Ann Gitau work for?
Ann Gitau works for Karlcar
What is Ann Gitau's role at the current company?
Ann Gitau's current role is Virtual Assistant specializing in Influencer Marketing and Google Ads.
What schools did Ann Gitau attend?
Ann Gitau attended Kenyatta University, Alx Academy.
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