Ann Gladstone Email & Phone Number

Atlanta, Georgia, United States

Jacksonville, Florida Area

Sr. Business Systems Analyst: Florida Blue, Jacksonville, FL (2019-Feb 2020)• Manage Break/Fix Issues as a part of the FL Blue EM&B Production Support team during and after Open Enrollment.• Analyze and Manage Data Issues for Individuals Under 65 through correction process. Used Toad to run SQL queries to pull and analyze data sets.• Worked with Internal Partners to troubleshoot issues, find resolution, and provide communication back to the customer.

Greater Atlanta Area

Go-to performer for reporting and analytics at Digital Insight and Intuit.Gather and define end-user requirements. Build ad-hoc and on-demand reports in Crystal Reports, Quickbase, MS SQL, and MS Excel for Sales, Marketing, Financial, and Executive reporting covering customers and prospects, Bill Pay performance, market shares, retention, activations, and various marketing campaigns.Collect and manage business metrics for Internet Banking, Bill Pay, and Business Banking for tracking historical trends and metrics.Perform routine QA checks on monthly metrics for inconsistencies that affect reported data.Create, modify, and maintain a wide variety of reports in Quickbase and Crystal Reports inside Pivotal.Co-administrator of Quickbase tools for Sales and Marketing. Routinely update customer and prospect information for ease of use to multiple teams.Generate Profitability Studies and Peer Benchmark comparisons, and contribute to the PFP and RFP tools that enhance the customer experience.Awarded 6 times for outstanding results.

Promoted to improve productivity and business reporting, as liaison between Information Management and Home Equity Operations Group. Retained following Norwest Bank merger.Gathered and defined end-user requirements. Ran ad-hoc reports in Crystal Reports, MS SQL and Business Objects for executive, production and pipeline information needs. Managed multiple projects and efforts of developers, QA personnel and testers. Also provided training of users on reporting tools, web-site functions and database structures.Saved 150 staff hours per month with requirements gathering, testing and roll-out of two Business Objects Universes that streamlined reporting for Sales and Operations (2004-2005). Helped reduce cycle times 50% and saved 400 hours per month, by providing business analysis and reporting expertise to three Six Sigma projects to streamline reporting (2004).Prepared documentation and Web-based training materials for end users. Trained nearly 200 management and line employees on Crystal Reports and other functions (2002-2003).Served as primary reporting contact on critical conversion project to integrate Norwest systems following acquisition. Led efforts to convert, create, consolidate and move more than 1,000 reports to ACAPS system, supporting 900 personnel on three sites

Promoted to support team members by delivering reports to customers of Home Equity Division of Norwest Bank (now Wells Fargo Home Equity). Exceeded all performance goals. Rapidly increased productivity of analysts/developers by 30% with reporting efforts.Scheduled and ran managerial and production reports using Crystal Reports and Microsoft Access for departments. Updated Excel spreadsheets for sales and executive overviews.Enabled upgrade of Crystal Reports from V.5 to V.7, by providing extensive maintenance and review of approximately 1,000 scheduled reports. Tested updates, analyzed data for errors and rescheduled reports. Completed project successfully and on time.Winner of 10 performance recognition awards in only two years.

Prepared legal documentation to release liens for paid loans and lines of credit.Co-delivered work output of seven employees, working with one other team member to support major influx of refinancing volume by preparing and organizing documentation. Used Excel to track total volumes of paid loans and lines of credit on regular basis.Delivered exceptional service to refinancing customers, by streamlining participation.Winner of five performance recognition awards for outstanding results produced.

Worked with Underwriting Group and ran statistical analyses. Met all productivity goals. Completed Actuarial Examination Course 100 in 1994.

Mba, Operations Management

Bs, Mathematical Science