Ann Gladstone Email & Phone Number

Atlanta, Georgia, United States

Jacksonville, Florida Area

• Sr. Business Systems Analyst: Florida Blue, Jacksonville, FL (2019-Feb 2020)
• Manage Break/Fix Issues as a part of the FL Blue EM&B Production Support team during and after Open Enrollment.
• Analyze and Manage Data Issues for Individuals Under 65 through correction process. Used Toad to run SQL queries to pull and analyze data sets.
• Worked with Internal Partners to troubleshoot issues, find resolution, and provide communication back to the customer.

Greater Atlanta Area

Go-to performer for reporting and analytics at Digital Insight and Intuit.Gather and define end-user requirements. Build ad-hoc and on-demand reports in Crystal Reports, Quickbase, MS SQL, and MS Excel for Sales, Marketing, Financial, and Executive reporting covering customers and prospects, Bill Pay performance, market shares, retention, activations, and.

Promoted to improve productivity and business reporting, as liaison between Information Management and Home Equity Operations Group. Retained following Norwest Bank merger.Gathered and defined end-user requirements. Ran ad-hoc reports in Crystal Reports, MS SQL and Business Objects for executive, production and pipeline information needs. Managed multiple.

Promoted to support team members by delivering reports to customers of Home Equity Division of Norwest Bank (now Wells Fargo Home Equity). Exceeded all performance goals. Rapidly increased productivity of analysts/developers by 30% with reporting efforts.Scheduled and ran managerial and production reports using Crystal Reports and Microsoft Access for.

Prepared legal documentation to release liens for paid loans and lines of credit.Co-delivered work output of seven employees, working with one other team member to support major influx of refinancing volume by preparing and organizing documentation. Used Excel to track total volumes of paid loans and lines of credit on regular basis.Delivered exceptional.

Worked with Underwriting Group and ran statistical analyses. Met all productivity goals. Completed Actuarial Examination Course 100 in 1994.

Mba, Operations Management

Bs, Mathematical Science