Gianna Christopher Email & Phone Number

Austin, Texas, United States

• Aid Preparedness Division leadership with administrative tasks such as timekeeping and expense reporting, division timesheet submission compliance, and maintaining hour, projection, and utilization trackers.• Quality Assurance/Quality Control (QA/QC) of important documents, guides, and firm-wide trainings as requested with tight deadlines.• Interface and provide training to all Preparedness Division new hires on timekeeping and expense software and frequently used programs. Schedule all required onboarding sessions for new hires and troubleshoot schedule conflicts as needed. Provided additional guidance to new hires as needed.• Gather data and compose various reports on a regular schedule for Preparedness Division leadership.• Write and provide revisions to primers, guides, and memos for onboarding, core consulting skills, service offerings, and program how-to guidance. • Conduct research and compose a variety of business development materials, including publications, blog posts, and Op-eds, usually with very quick turnaround. Notably, aided in the creation of three op-eds for high-level executives that were shared at the national level.• Provide QA/QC reviews for client deliverables of 100+ pages on tight deadlines.• Coordinate with fellow Hagerty associates on special projects, as assigned.

Austin, Texas

• Reviewed and revised various documents both internal and client-facing as assigned with tight deadlines.• Conducted research for and drafted Preparedness Division business development materials such as blogs and one-pagers for posting on the Hagerty website and distribution at conferences. • Supported multiple divisions other than Preparedness, including Operations (Ops), Talent Acquisitions (TA), and Information Technology (IT) with special projects, including: gathering and providing initial review and feedback on resume updates for current Preparedness employees, converting new hire and project-specific resumes to the Hagerty format for Ops; gathering references from prospective and sending questions to them, generating and sending offer letters, and data entry into Clear Company software for TA; and supported the creation and set-up of Hagerty’s IT department through working with the newly hired Director of IT to gather needed information on programs and processes utilized by the firm, supplying all IT and software programs guidance already available, and providing QA/QC and writing support in the creation of new guidance.• Streamlined office processes, including onboarding, document maintenance and storage, and reporting.• Organized and maintained Preparedness Library document storage SharePoint for entire Preparedness Division. • Drafted project citations for large COVID-19 response projects, including coordinating & interviewing project teams for information, organizing the data and information gathered, and revising drafts based on management team feedback. • Created how-to guides for Hagerty’s frequently used programs, including SharePoint, Zoom, & more.• Acted as Microsoft & SharePoint administrator for the firm: troubleshot Microsoft account and SharePoint related issues, created & granted access to company SharePoint sites, and created Microsoft accounts for new hires, distributing necessary licenses.

Austin, Texas

• Analyzed legal documents of 500+ pages to ensure that they met legislative style requirements. • Implemented edits to legal documents and memorized proofreading marks. • Worked efficiently, cooperatively, and expediently with other technicians and departments to optimize business process.• Performed effectively under tight deadlines.

Austin, Texas

• Wrote 3 to 6 informative and entertaining blogs of 500 to 2000 words each on a 5-day turnaround. • Adhered to both client needs and Express Writers standards.• Implemented edits based on editor feedback within 24 hours.• Search Engine Optimization (SEO) to increase blog traffic.• Utilized research and keywords to create content based on client requests.• Safeguarded client satisfaction by taking on unfinished assignments from coworkers on express turnaround.

Tinley Park, Il

• Provided great customer service during busy hours by prioritizing tasks. • Implemented interpersonal skills to provide customers with a pleasant dining experience.• Cooperated as a team member to maintain smooth operations in a fast-paced environment.• Communicated clearly and concisely with customers and team members.

University Park, Il

• Reviewed selected stories for grammatical and content errors for final publication.• Cooperated with a team in story/art selection, promotion, and fundraising for journal.• Connected with students to build trust, generate interest, and encourage them to submit their work.

United States

• Compiled and filed tax returns both electronically and via paper mailing.• Handled all office-related tasks such as mailings, filing, scanning, and greeting clients.• Managed appointment scheduling and related communications via online/phone for clients.• Performed payroll services using QuickBooks for small businesses. • Completed data entry and QA/QC within Ultratax database. • Optimized business efficiency by aiding in transition from paper to electronic filing.

Orland Park, Illinois

• Processed mortgage loan applications for customers seeking to purchase a new home.• Instructed clients on required documents and how to obtain them for their loan applications.• Compiled data and required documents for clients and submitted the files to lender for loan approval. • Performed office tasks such as organizing files, scanning documents, and greeting clients.• Maintained communication with clients, attorneys, realtors, and mortgage lenders to optimize efficiency and help the client attain a mortgage loan promptly.

Lemont, Illinois

• Aided lead teachers in the creation and implementation of curriculum and classroom management systems in multiple classroom settings. • Cared for children from infant to 12 years of age, including playtime supervision, education, diaper changing, potty training, bottle and food preparation, and monitoring for learning disabilities or behavioral issues. • Adhered to state law and daycare guidelines for classroom monitoring and safety. • Supervised and floor-trained new teachers.• Attended continuing education seminars and CPR certification courses. • Created a fun and welcoming environment for both children and families, including helping in keeping the center clean and decorated.• Helped to plan and execute family-friendly events such as Kindergarten and Preschool graduations and holiday parties. • Maintained regular logs for parents of children’s learning, development, and play activities and communicated verbally with parents daily.

Lemont, Illinois

• Sliced and packaged and variety of meats and cheese according to customer request.• Created and served many kinds of salads, meat and cheese trays, fruit trays, sandwiches and sandwich trays. • Cut, breaded, and fried or baked raw chicken, fish, potato wedges, and pork according to food safety standards. • Maintained relationships with customers, managers, and coworkers in daily face to face interactions. • Promoted sales and new products via word of mouth and store announcements on the fly. • Maintained deli inventory, disposed of expiring foods properly, and kept labels up to date. • Cleaned a variety of kitchen machines and utensils, including fryers, ovens, bowls, spoons, slicers, and food showcases.

Bachelor Of Arts - Ba, English Language And Literature, General, 4.0/4.0 Dean’S List

Activities and Societies: Sigma Tau Delta International English Honors Society, Tau Sigma National Honors Society, Alpha Sigma Lambda.

High School Diploma

Activities and Societies: Foreign Language Club, Drama Club