Gianna Christopher Email & Phone Number

Austin, Texas, United States

• Aid Preparedness Division leadership with administrative tasks such as timekeeping and expense reporting, division timesheet submission compliance, and maintaining hour, projection, and utilization trackers.
• Quality Assurance/Quality Control (QA/QC) of important documents, guides, and firm-wide trainings as requested with tight deadlines.
• Interface and provide training to all Preparedness Division new hires on timekeeping and expense software and frequently used programs. Schedule all required onboarding sessions for new hires and troubleshoot schedule.
• Gather data and compose various reports on a regular schedule for Preparedness Division leadership.
• Write and provide revisions to primers, guides, and memos for onboarding, core consulting skills, service offerings, and program how-to guidance.
• Conduct research and compose a variety of business development materials, including publications, blog posts, and Op-eds, usually with very quick turnaround. Notably, aided in the creation of three op-eds for.

Austin, Texas

• Reviewed and revised various documents both internal and client-facing as assigned with tight deadlines.
• Conducted research for and drafted Preparedness Division business development materials such as blogs and one-pagers for posting on the Hagerty website and distribution at conferences.
• Supported multiple divisions other than Preparedness, including Operations (Ops), Talent Acquisitions (TA), and Information Technology (IT) with special projects, including: gathering and providing initial review and.
• Streamlined office processes, including onboarding, document maintenance and storage, and reporting.
• Organized and maintained Preparedness Library document storage SharePoint for entire Preparedness Division.
• Drafted project citations for large COVID-19 response projects, including coordinating & interviewing project teams for information, organizing the data and information gathered, and revising drafts based on management.

Austin, Texas

• Analyzed legal documents of 500+ pages to ensure that they met legislative style requirements.
• Implemented edits to legal documents and memorized proofreading marks.
• Worked efficiently, cooperatively, and expediently with other technicians and departments to optimize business process.
• Performed effectively under tight deadlines.

Austin, Texas

• Wrote 3 to 6 informative and entertaining blogs of 500 to 2000 words each on a 5-day turnaround.
• Adhered to both client needs and Express Writers standards.
• Implemented edits based on editor feedback within 24 hours.
• Search Engine Optimization (SEO) to increase blog traffic.
• Utilized research and keywords to create content based on client requests.
• Safeguarded client satisfaction by taking on unfinished assignments from coworkers on express turnaround.

Tinley Park, IL

• Provided great customer service during busy hours by prioritizing tasks.
• Implemented interpersonal skills to provide customers with a pleasant dining experience.
• Cooperated as a team member to maintain smooth operations in a fast-paced environment.
• Communicated clearly and concisely with customers and team members.

University Park, IL

• Reviewed selected stories for grammatical and content errors for final publication.
• Cooperated with a team in story/art selection, promotion, and fundraising for journal.
• Connected with students to build trust, generate interest, and encourage them to submit their work.

United States

• Compiled and filed tax returns both electronically and via paper mailing.
• Handled all office-related tasks such as mailings, filing, scanning, and greeting clients.
• Managed appointment scheduling and related communications via online/phone for clients.
• Performed payroll services using QuickBooks for small businesses.
• Completed data entry and QA/QC within Ultratax database.
• Optimized business efficiency by aiding in transition from paper to electronic filing.

Orland Park, Illinois

• Processed mortgage loan applications for customers seeking to purchase a new home.
• Instructed clients on required documents and how to obtain them for their loan applications.
• Compiled data and required documents for clients and submitted the files to lender for loan approval.
• Performed office tasks such as organizing files, scanning documents, and greeting clients.
• Maintained communication with clients, attorneys, realtors, and mortgage lenders to optimize efficiency and help the client attain a mortgage loan promptly.

Lemont, Illinois

• Aided lead teachers in the creation and implementation of curriculum and classroom management systems in multiple classroom settings.
• Cared for children from infant to 12 years of age, including playtime supervision, education, diaper changing, potty training, bottle and food preparation, and monitoring for learning disabilities or behavioral issues.
• Adhered to state law and daycare guidelines for classroom monitoring and safety.
• Supervised and floor-trained new teachers.
• Attended continuing education seminars and CPR certification courses.
• Created a fun and welcoming environment for both children and families, including helping in keeping the center clean and decorated.

Lemont, Illinois

• Sliced and packaged and variety of meats and cheese according to customer request.
• Created and served many kinds of salads, meat and cheese trays, fruit trays, sandwiches and sandwich trays.
• Cut, breaded, and fried or baked raw chicken, fish, potato wedges, and pork according to food safety standards.
• Maintained relationships with customers, managers, and coworkers in daily face to face interactions.
• Promoted sales and new products via word of mouth and store announcements on the fly.
• Maintained deli inventory, disposed of expiring foods properly, and kept labels up to date.

Bachelor Of Arts - Ba, English Language And Literature, General, 4.0/4.0 Dean’S List

Activities and Societies: Sigma Tau Delta International English Honors Society, Tau Sigma National Honors Society, Alpha Sigma Lambda.

High School Diploma

Activities and Societies: Foreign Language Club, Drama Club