Key Responsibilities: Research and recommend prospects for new business opportunities Process customer orders and payments in person using POS system and over the phone. Handling customer questions, inquiries, and complaints. Build and maintain relationships with clients and prospects. Meeting daily, weekly, and monthly sales targets. Participating in sales team strategy meetings. Maintain an inventory and ensure that stocks are always full. Constantly replenish information on all products/merchandise such as price, discounts, offers, features, after-sales services etc. Collect and analyze information and prepare data and sales reports.

Key Responsibilities: Build sustainable relationships and trust with customer accounts through open and interactive communication. Resolve clients’ issues by collaborating with Network, Finance and Operations departments. Ensure tickets raised are resolved/closed within their SLA’s and pick up on delayed and complex cases. Regularly proving feedback to management on various customer issues or complements, an exercise that proved to be very effective for decision making. Conduct continuous trainings of the team on call quality, effective case resolutions and technical work skills for effective KPI achievements. Regularly contacting clients for health checks to proactively pick up on their issues before they report, which helped to build on customers' confidence in the company. Acted as the Customer Care department liaison during development and launch of in-house CRM and mobile app tasked with providing feedback for improvements.

Key Responsibilities: Interacting with clients by receiving calls, courteously answering questions and providing information. Troubleshooting and comprehensive resolution of first level technical problems with customers in accordance with the standard operating procedures (SOPs). Creating tickets for each interaction on the CRM for issue resolution and record keeping. Maintaining quality service by adhering to call center standards, guidelines and procedures. Onboarding new customers by calls, sms, emails and providing all relevant information for the products. Conducted continuous 'WinBack' campaigns that involved contacting churned customers and offering incentives to get them back to using the products. I repeatedly achieved the highest WinBack rates.

Key Responsibilities: Communicating with customers via phone, email, or mail to answer questions about products or services. Maintaining client databases and updating customer contact information. Scheduling appointments with clients to discuss product features and pricing options. Performing administrative tasks such as filing, photocopying, scanning documents, and typing correspondence. Assist and support sales personnel in achieving sales outcomes and goals. Generating monthly sales reports and sharing with management. Directing feedback from customers to relevant departments. Supporting the sales department with other administrative tasks, if requested.

Key Responsibilities: Value Added Packing for food and beverages, Controlling and monitoring of stocks consumption, Quality control of customers' products before they leave for themarket, Manual and computerized processing of customers' orders, Monitoring & Tracking of goods in transit between the Warehouse and Sales Points Monthly stock-taking & reporting, Various warehouse operations as assigned by floor manager.

Key Responsibilities: Help customers with the use of computers, applications and internet usage. Provide excellent customer care and assist clients to complete forms and returns for KRA, NTSA, NHIF and other e-government services. Sell computer accessories, stationery and other cyber related goods and services while providing advice to customers on care and usage. Troubleshoot hardware, terminals, software and connectivity issues. Track customers’ time and charges at computer terminals and keep daily records. Clean computer areas and tables and keep the premises neat and tidy. Support the cybercafé owner in basic record keeping/bookkeeping.