• Provide daily direction to team members to achieve departmental goals. • Communicate with team members on job functions, responsibilities through guidance on seeking authorization of services for corporate cleints,invoicing, billing, submission of invoices, collection and reconciliation both manual and eclaims.• Lead team meetings and brainstorming sessions to evaluate goal progress and support project deadlines.• Supervise team of 4 employees to maintain optimal performance and consistent operations.• Coach team to develop skills and overcome weaknesses to reach goals.• Train employees to follow standard work processes and learn role-specific skills more so the front office and back office on SHA Portal (E- claim) and develop guidelines and procedures including how to monitor claims.• Confer with management and supervisors to coordinate operations between departments.• Assist team members on appropriate application of policies and procedures.• Prioritize workflow and resolved daily operational challenges to support goal achievement.• Resolve issues ethically and with minimal conflict between the hospital and SHA offices.• Utilize computer equipment and programs to provide efficient communication and workflow.• Schedule and planned daily tasks, training and development for team members.• Identify opportunities and implemented solutions for workflow, quality and process improvements.• Complete accurate, on-time reports and documentation.• Collaborate with senior leadership to share and gain insight on best practices and improve monthly goals.• Write reports and give oral presentations to keep employees up-to-date on company goals and achievements.

• Planned, developed and administered recruitment and retention programs.• Led internal employee communications regarding HR issues.• Maintained all recruitment documentation, including interview notes, offer letters and new-hire personnel files.• Coordinated and conducted employee on boarding and orientation sessions.• Addressed employee inquiries and escalated employee relations and legal issues as appropriate.• Provided advice and assistance on performance management and employee relations.• Recruited high-quality talent using job ads, social media promotion and internal job fairs.• Maintained applicant database and coordinated high-volume first-round interviews and selective second interviews.• Stayed up to date on legal standards and guidelines such as equal employment.• Maintained accurate and current employment records for all positions and team members.• Scheduled interviews between potential candidates and management team.• Facilitated on boarding of new employees and consultants, including processing paperwork and conducting orientations.• Oversaw smooth employee terminations by coordinating paperwork and conducting exit interviews.• Engaged staff to determine skills and motivation.• Provided information to employees and new hires regarding compensation, benefits, and opportunities for promotion.• Processing of staff salaries and statutory deductions.• Receiving complaints and compliments from clients and working on proper channels to resolve complaints.• Organizing outreaches and marketing events for the hospita