Ann Phillips Email & Phone Number

San Diego, Ca, Us

San Diego, Ca

- Built the entire HR infrastructure and operations department from its inception to its implementation which included, recruiting, hiring, training, and onboarding personnel- Developed all means of support and resources with the recruiting and onboarding experience to enhance employees’ emotional health and their overall well-being, creating a collaborative environment that emphasized professional care and dynamic support- Researched and then implemented the chosen HRIS tools along with all additional human resources systems and processes to administer tasks such as but not limited to benefits administration, payroll, and employee morale programs- Utilized analytical reporting for analysis on retention review and departmental staffing objectives and goals- Implemented, and maintained compliance with all federal and state regulations regarding human resources functions and terms of employment through contemporary and timely research- Built out process for all quote and contract operations for clients/vendors, confirming that all necessary contractual obligations and agreements were performed on time while complying with all appropriate standards and regulations- Directed all finance reporting and financial monitoring, completing month-end and annual reports to enhance sustained revenue generation and financial longevity within the organization- Developed and supervised the project calendar process for software development, working with 40+ clients and confirming that all project deliverables occurred on time, within budget, and met and exceeded each client’s expectations while supporting the employee experience when performing each project- Facilitated and led event planning for all small, mid-sized, and large organizational events to promote a positive and engaging employee culture

San Diego, California

- Part of Sales Operations and Order Management which handles all quotes and contracts for customers- Receive, review and research all incoming cases consisting of both internal and external requests- Delineate requests to proper departments that are not order management related- Process request for quotes through to revenue recognition process

Remote

- Proactively identified and resolved issues that were impacting both top accounts and other organizational accounts in significant ways- Oversaw and achieved top percentage in Contract Renewal Sales for large scale accounts and clients who had long-term, strategic relationships with HP, resolving any and all issues present for them in a timely manner while sustaining their positive perception of the organization- Completed detailed reporting and provided specific solutions to organizations across large and complex environments, ensuring that resolutions were effective- Trained, mentored, and educated HP employees and colleagues regarding SAP Contract Management Software, products, processes, and internal policies so that support provided was consistent regardless of the personnel providing the support and that all individuals complied with all necessary processes and procedures- Coordinated the timely resolution of several customer satisfaction issues simultaneously, providing specific care and support that was individualized and unique to each customer

Roseville, Ca

- Managed contract administration for client renewals department and specific level of accounts while supporting assigned sales representatives- Researched and resolved client satisfaction issues related active contracts - Trained and developed new teammates in all duties and job requirements

 Trained and mentored all new volunteers Organized and taught lessons in all age groups Managed volunteer base of 150+ people, including scheduling Assisted Children’s Pastor in running of ministry Managed department finances