Director Of Compliance And Change Management
Norwalk, Connecticut, United States
• Oversight expanded to include (7) strategic sites by 2013, supporting $400M in annual revenue.• Lead sites with industry standard compliance requirements to meet the rigor of successfully passing multiple Certification and Client Audits.• Implemented and manage on-going successful certifications for (3) ISO 27001:2013, (1) ISO 9001 and (3) SOC-1 requirements.• Effective virtual Team Leader with proven record of accomplishment to reduce costs, improve compliance, efficiency and automate processes. Reduced contractual penalties from $1M to $75k, within a year.• Develop communication plans implemented in acquired sites, resulting in the successful embrace of Xerox corporate behaviors.• Orchestrate and enable wins in both competitive and non-competitive business situations, developing and managing Compliance and Change Management Plans.• Drive execution of cross-functional teams to on-board newly acquired Clients into an outsourced relationship.• Influence and Manage Change with innovative solutions to increase employee engagement.• Accountable for 6 direct reports, with a total team of 37 employees and a matrix managed organization across multiple disciplines of 40 employees, including Quality, IT, HR, Finance and Operations.• Responsible for reporting out to Senior Level Management, Company and Client, of status initiatives, compliance and strategy.