Ann Smith Email & Phone Number

Waxhaw, Nc, Us

Waxhaw, Nc, Us

Charlotte, North Carolina, United States

Oversee and manage customer service operations across multiple business units in the USA, Canada, and Mexico. Ensure exceptional customer service is delivered consistently to both internal and external customers. Interact across various groups within the company including Logistics, Procurement, Finance, Sales to ensure corporate goals are met. Identify and monitor customer service performance metrics and report accordingly. Ensure customer complaints and issues are addressed in a timely manner, seek root cause analysis and identify process improvements to eliminate the possibility of reoccurrence. Responsible for establishing customer service standards and procedures across all regions. Extensive experience in customer service management, excellent communication skills with a strategic mindset.

Champaign, Illinois, United States

Actively guide and support Customer Service teams in the USA and Canada through day-to-day operations, problem-solving, and conflict resolution. Responsible for the personal and professional development of personnel. Effectively recognize and utilize employee’s strengths to accomplish the goals of the organization. Effectually delegate employee responsibilities in order to maintain balance and maximize efficiency. Responsible for employee adherence to procedures as related to good business practices. Capture and report departmental key performance indicators and ensure group goals are being met.

Communication Department

Developing students' Public Speaking skills, as well as Business and Professional Communication skills; along with cultivating their active listening and critical thinking skills. Educate students how to utilize the skills learned in class in other areas of their lives; personally and professionally.

Actively guide and support a team of individuals through day-to-day operations, problem-solving, and conflict resolution. Responsible for the personal and professional development of personnel. Effectively recognize and utilize employee’s strengths to accomplish the goals of the organization. Effectually delegate employee responsibilities in order to maintain balance and maximize efficiency. Responsible for employee adherence to procedures as related to good business practices.

Masters Degree, Communication And Leadership

Bachelor Of Arts (Ba), Communication