Ann Smith Email & Phone Number

Broxburn, Gb

Broxburn, Scotland, United Kingdom

Secretary and trustee of the Broxburn united sports club.

Livingston, Scotland, United Kingdom

* Defined PMO operating model, scope, milestones and task allocation to establish and maintain clear progress plans to support our business area.* Created and led the change initiation process across Change and IT teams.* Controlled resources by department and project and tracked use with effective scheduling and resourcing (190 FTE).* Analysed and resolved complex resource management issues for optimised scheduling.* Led hiring, recruitment and training… Show more * Defined PMO operating model, scope, milestones and task allocation to establish and maintain clear progress plans to support our business area.* Created and led the change initiation process across Change and IT teams.* Controlled resources by department and project and tracked use with effective scheduling and resourcing (190 FTE).* Analysed and resolved complex resource management issues for optimised scheduling.* Led hiring, recruitment and training strategies to build successful teams across my Business Unit.* Led and motivated talented PMO team, achieving targets within stipulated deadlines.* Trained and mentored junior team members, leveraging previous experiences in boosting project progress.* Built relationships with stakeholders through outstanding client management skills.* Established clear budgets and cost controls strategies to meet objectives for £9.8m budget.* Developed organisational policies for administrative oversight and internal controls.* Defined and ran Graduate & Associate Business Analyst programme for Business area.* Ran internal PMO benchmarking and best practice meetings across SkyKey achievements* Transitioning of all PMO workstreams and operating model from waterfall to Agile methodology.* Embedding new FY25 CapEx planning across Sky to meet Comcast regulations.* Creation of new KPI reporting & Dashboard to strategic initiatives.* Implementation of new governance process for Project initiation. Show less

Livingston, Scotland, United Kingdom

* Led transformation programmes, establishing clear vision and standards for success.* Evaluated programme outcomes against predefined objectives, providing insights for future planning.* Collaborated with senior stakeholders and external partners, influencing direction in complex environments.* Established consensus across diverse stakeholder group for alignment with programme goals.* Drove team performance and improvements in diverse, inclusive working… Show more * Led transformation programmes, establishing clear vision and standards for success.* Evaluated programme outcomes against predefined objectives, providing insights for future planning.* Collaborated with senior stakeholders and external partners, influencing direction in complex environments.* Established consensus across diverse stakeholder group for alignment with programme goals.* Drove team performance and improvements in diverse, inclusive working culture.* Monitored project budgets, scrutinising expenditures and recommending cost-effective measures.* Defined project scope, milestones and task allocation to establish and maintain clear progress plans.* Drove culture of continuous improvement, optimising processes for organisational value.* Tracked and communicated project status, timelines and action items from project inception to delivery.Key achievements* Successful delivery of Price increase for 350k customers on Disney+.* Migration of 330k customer from Sky Q legacy system to App’s Marketplace – whilst completing a price increase.* Transition existing c1m “12 Months Free” trial customers to new zero rated proposition.* Selling Sky Stream in a third-party retailer (Curry’s). Show less

Livingston, West Lothian, United Kingdom

* Defined PMO operating model, scope, milestones and task allocation to establish and maintain clear progress plans to support our business area.* Created and led the change initiation process across Change and IT teams.* Controlled resources by department and project and tracked use with effective scheduling and resourcing (190 FTE).* Analysed and resolved complex resource management issues for optimised scheduling.* Led hiring, recruitment and training… Show more * Defined PMO operating model, scope, milestones and task allocation to establish and maintain clear progress plans to support our business area.* Created and led the change initiation process across Change and IT teams.* Controlled resources by department and project and tracked use with effective scheduling and resourcing (190 FTE).* Analysed and resolved complex resource management issues for optimised scheduling.* Led hiring, recruitment and training strategies to build successful teams across my Business Unit.* Led and motivated talented PMO team, achieving targets within stipulated deadlines.* Trained and mentored junior team members, leveraging previous experiences in boosting project progress.* Built relationships with stakeholders through outstanding client management skills.* Established clear budgets and cost controls strategies to meet objectives for £9.8m budget.* Developed organisational policies for administrative oversight and internal controls.* Defined and ran Graduate & Associate Business Analyst programme for Business area.* Ran internal PMO benchmarking and best practice meetings across SkyKey achievements* Designed and lead E2E end process to support large scale recruitment & onboarding for 80 FTE over a 1 year period.* Designed and implemented an Associate Business Analyst programme to support retention and skills development within business area.* Reduced attrition levels in the team by 10% due to the above programme Show less

Livingston, West Lothian, United Kingdom

* Owned, lead and developed the pipeline governance process (for both strategic and tactical change) ensuring the portfolio delivers the organisation strategy. * Management & ownership of Change Delivery Board, ensuring portfolio activities contribute to the bottom line value of the organisation. * Recruited, developed and retained the Portfolio office team.* Worked with Leadership teams to define and implement the portfolio management framework.* Supported the… Show more * Owned, lead and developed the pipeline governance process (for both strategic and tactical change) ensuring the portfolio delivers the organisation strategy. * Management & ownership of Change Delivery Board, ensuring portfolio activities contribute to the bottom line value of the organisation. * Recruited, developed and retained the Portfolio office team.* Worked with Leadership teams to define and implement the portfolio management framework.* Supported the Change Director and Operational Change Director in agreeing programmes and projects for inclusion within the portfolio.* Owned and lead the resource planning process that enables the right people being assigned to the right projects at the right time. * Provided a capacity planning, forecasting & resource tracking service across the portfolio, enabling decision making, prioritisation escalation and regular updates. * Ran the resource planning cycle.* Planned and initiated the recruitment of necessary people to enable the effective delivery of the portfolio.* Worked with Finance to ensure the availability of appropriate programme & project funding. * Developed and maintained the Portfolio financial controls.* Preparation and delivery of monthly financial reports for the Portfolio and Department for review by the Senior leadership team, to facilitate decision making and management of the budgets.* Owning PPM (Clarity) standards and methods ensuring processes and templates are maintained in line with industry best practice. Show less

Livingston

* Owning and leading the pipeline governance process for the Change, Quality & Billing team* Owning and leading the resource planning process enabling the right people, to the right projects at the right time* Ensuring the resource planning cycle runs effectively for the Change team* To oversee the weekly reporting cycle and ensure a focus on quality output* To activity manage the PMO analyst workstack so services are delivered efficiently* To build… Show more * Owning and leading the pipeline governance process for the Change, Quality & Billing team* Owning and leading the resource planning process enabling the right people, to the right projects at the right time* Ensuring the resource planning cycle runs effectively for the Change team* To oversee the weekly reporting cycle and ensure a focus on quality output* To activity manage the PMO analyst workstack so services are delivered efficiently* To build relationships with the stakeholders and drive forward improvements* To lead manage and develop a team of PMO analysts Show less

Dunfermline

* Owning end to end production of in-house staffing schedules that satisfy forecasted requirement figures as well as an individual’s preference where possible. * Producing schedules which comply with all EU Legislation and Working Time directives.* Managing supply and shrinkage assumptions in conjunction with the Capacity team within the Planning Directorate. Translating and communicate these assumptions to wider team for optimal intraday inclusion to schedules. *… Show more * Owning end to end production of in-house staffing schedules that satisfy forecasted requirement figures as well as an individual’s preference where possible. * Producing schedules which comply with all EU Legislation and Working Time directives.* Managing supply and shrinkage assumptions in conjunction with the Capacity team within the Planning Directorate. Translating and communicate these assumptions to wider team for optimal intraday inclusion to schedules. * Analysing staffing shortfalls with the Planning Specialists to recommend specific shift and department recruitment. Negotiate effectively with Finance Controllers to ensure overtime budget is available as well as ensuring optimal take up in the relevant departments.* Delivering optimal schedule fit across the in-house estate, working with Operations and the wider Planning Directorate to highlight opportunities for improvement on a continual basis. Show less

Edinburgh, United Kingdom

* Responsible for continuous improvements and process re-engineering of the “as is” process to ensure this meets our 2012 strategy * Analysis of customer experience data resulting in recommendations to improve customer & business processes* Production and management of full governance and stakeholder management packs* Working with external 3rd party suppliers to ensure value for money and customer requirements are effectively managed* Working with local Police… Show more * Responsible for continuous improvements and process re-engineering of the “as is” process to ensure this meets our 2012 strategy * Analysis of customer experience data resulting in recommendations to improve customer & business processes* Production and management of full governance and stakeholder management packs* Working with external 3rd party suppliers to ensure value for money and customer requirements are effectively managed* Working with local Police divisions and specialist fraud prevention companies to provide relevant data and support to manage the reduction of fraudulent activities * Working with internal departments to ensure our brand values and image is maintained through the end to end management of fraudulent customers* Design, Implementation and measurement of a warrant and prosecution process Show less

Edinburgh, United Kingdom

* Created the central Project overview for all winter contingency planning across Prepayment Gas & Electricity.* Worked in conjunction with the Delivery Support Manager to have a view of all projects across Customer Services and Operations and is able to support alignment, address conflicts of any planned changes and ensure they are planned into the tactical forecast.* Worked with Tactical & Capacity planning manager to evaluate and validate business benefits and resource… Show more * Created the central Project overview for all winter contingency planning across Prepayment Gas & Electricity.* Worked in conjunction with the Delivery Support Manager to have a view of all projects across Customer Services and Operations and is able to support alignment, address conflicts of any planned changes and ensure they are planned into the tactical forecast.* Worked with Tactical & Capacity planning manager to evaluate and validate business benefits and resource requirements of the planned changes.* Supported the planning and co-ordination of the delivery of the change projects into Customer Services and Operations.* Worked with other key departments to ensure all project requirement have the appropriate Learning and Development & communications plans created* Responsible for the collation of all known projects within Resource & Planning.Collated of all Risks & Concerns associated to the projects which will impact on our ability to hit our customer service targets* Responsible for the creation of all communications plans within the Resource & Planning team (input required from all project owners to ensure this happens timely and accurately).* Worked with key stakeholders across the business to understand our strategy, from here create and implement each phase of seasonal planning ensuring all key stakeholders are fully engaged and we accurately plan our activities based on our available FTEs Show less

* Development Consultant for individual P&L within British Gas, Pay as you go energy.* Responsible for leading within the people team to support and drive development across Pay as you go energy.* Support leaders within organisation and ensure they have robust and stretching development plans in place* Building development frameworks for support roles and establish and drive a programme for High Potential leaders.