Communicate with professionals across the school and coordinate closely with the Senior management on daily activities.Analyze and report data regarding class scheduling and credit allocations among professors.Categorize and file reports and other documents for students and professors.

Develop strategies based on social media analytics using the Instagram insights tool to optimize account growth and engagement, resulting in over 100% increase in both engagement and follower count over the span of 30 days.Conduct periodic account audits using online insights tools to compare engagement levels of different content types to determine most effective content, and recommend strategies to pivot approach to reflect analysis.Meet client regularly to discuss goals, evaluate strategy effectiveness, create new content ideas, and assess goal progress.

Analyzed spending habits and digital interactions to create customer segments by calculating thresholds from customer spending data from internal data cubes in excel and open/clickthrough rate data from external CRM platform. Utilized embedded excel functions to create shopper segments and evaluated spend and frequency data of rewards users, resulting in presentation to senior leadership and implementation within stores. Developed refreshable excel report displaying online sales, in-store sales, and an index, utilizing conditional formatting for visualizations to demonstrate the comparison of indices based on an average and percentiles. Utilized Qualtrics to create survey questions aimed at specific initiatives, coded surveys in Qualtrics platform, tested surveys to uncover bugs, conducted a data QA to ensure data integrity.Analyzed customer transaction data using embedded functions and pivot tables in excel.

Selected to supervise weekly discussion class of seven freshmen in a course on Managing Success in a Global Environment.Act as a liaison between administration and faculty of business school and incoming freshmen to assist with seamless transition into college and the business world.Facilitate organization, research, and presentation of a Group Project, focused on multi-national corporation and cultural challenges of entry into new country by that corporation with new product.

Segmented customers into groups by analyzing internal data relating to spending and shopping patterns to identify customers for targeted rewards, resulting in company implementation of recommendation for target marketing campaign.Created a report to analyze COVID’s impact on sales and transactions per hour at each store to determine recommended adjustments to store hours. Conducted data and visual trend analysis of prepared food sales on two fronts: pandemic impact to department sales; impact of additional offerings to e-commerce site on sales as response. Identified relevant data sets and modified existing reports to display weeks leading up to holidays to view impact of holidays on sales projections in each department in order to enable store managers to make product line and inventory decisions for upcoming year.

Communicate with customers regarding product needs, relevant product availability responsive to customer needs and concerns, and questions as to inventory and available product. Participate in product placement and arrangement of displays to maximize attention on high volume product sales. Conduct inventory review including confirmation of product supply on display, availability of product in back stock, identification of additional inventory for requisition, and compliance of inventory with customer expectations. Handle customer purchases including payment in cash, credit, and debit, assisted with closing register and reconciling payments to daily sales and addresses overages or insufficient balances.