Digital Marketing Account Manager
Current- Foster strong client relationships, addressing inquiries and resolving issues promptly.- Guide new clients through onboarding, providing necessary training and resources.- Develop deep product knowledge to offer expert client support and gather feedback for improvements.- Collaborate with Digital Marketing Strategists to create aligned, data-driven media strategies.- Formulate up-sell plans based on client goals, maintaining accurate records in HubSpot.- Monitor and optimize campaign performance using key performance indicators.- Deliver strategic insights through monthly reports on audience segmentation and campaign effectiveness.- Conduct market research and competitive analysis to inform strategic recommendations.- Coordinate with teams to ensure timely delivery of client projects and prioritize deliverables.- Manage client invoicing and payments, ensuring accounts are up-to-date and addressing payment risks.