Direct operational, sales, customer satisfaction and compliance responsibility for a $3 million specialty retailer with design studio and in-home sales design business channels. Recruit, hire, train, coach, develop, evaluate and manage a core leadership team of five, as well as 22 sales associates. Design staff and customer relations, business development, promotions, signage and operational/workflow improvements; manage store budgets, sales forecasts and metric analyses. Led strategic sales, guest service and staff engagement programs to direct a successful turnaround of store with severe staff morale issues, as well as flat sales and declining customer satisfaction.Designed and managed creative business development programs to capture new markets and increase store revenue:Developed and promoted onsite design events and trunk shows; secured partnerships with local realtors to promote events to prospective/new home buyers;Expanded local promotions for in-home product presentation events and in-home consultations with designers;Grew Design Studio program from 10% of total revenue to 26% of total revenue.Led turnaround of store and employee morale, while retaining all hourly associates; maintain 100% retention: Re-engineered stockroom procedures and stock to sales floor logistics to increase inventory turn, maximize top sellers, eliminate slow moving inventory and minimize markdown liabilities.Engaged team to drive fundraising performance: store currently ranks in top 10 company-wide for fundraising.Provided metrics, SWOT analyses, staff optimization strategies, process improvements and best practice creation. Rapidly directed turnaround of staff engagement and rebuilt relationships with existing line leaders and associates.Identified revenue opportunity and realigned Design Studio Program; acquired new design talent.

Store Manager (Geneva, IL) 2007 to 2009P&L oversight for store operations, including revenue growth, profit performance, merchandising, sales, customer satisfaction, public relations, marketing, shrink, staff development and regulatory compliance for a $3 million store. Hired, trained, scheduled, developed and oversaw a team of 20 direct reports with a core focus on staff coaching, product sales training and ensuring the highest level of customer service. District leader for charity and community involvement, including leading district fundraising programs, securing volunteers for charity events and representing company at local organizations. Store Manager (Burr Ridge, IL Startup) 2006 to 2007Opened Burr Ridge store from shell to grand opening: exceeded corporate goals for recruiting, training and retention, as well as revenue and profit performance; fully staffed, trained and on boarded personnel within two months. Store Human Resource Manager/Assistant Store Manager (Oak Brook, IL) 2005 to 2007General Store Manager/Acting Store Manager (Avon, CT) 2004 to 2005Men’s Visual Merchandiser (Westfarms, CT) 2004 to 2004Transitioned to store HR leadership role for a $6 million store in crisis management situation. Coached and developed managers to understand and communicate new initiatives to effectively drive change. Directly managed effective talent planning strategies. Established and cultivated a development culture; employed development model and held leaders accountable to provide meaningful recognition; established foundation for a culture of engagement.Led critical high volume recruiting to increase personnel census from 50% to 100% within three months.Reduced turnover rate from 230% to 40% in one year; maintained turnover less than 50% in second year.Improved customer satisfaction scores from 40% to more than 90% consistently.

BACHRACH MENSWEAR, Hartford, Connecticut/Oklahoma City, OklahomaGeneral Manager (Hartford, Connecticut) 2003 to 2004Store Manager (Oklahoma City, Oklahoma) 2001 to 2003Assistant Store Manager (Oklahoma City, Oklahoma) 2001 to 2001Producing store manager: consistently delivered top 5% personal sales production, while managing all store operations and building a team of top sales and customer service performers