-- Ownership of all aspects of the client relationship with Fortune 500 clients -- Managing the software setup and implementation process for new clients -- Continuous pro-active communication and support for existing clients -- Working with cross-functional teams to meet client goals -- Consolidating and reporting client feedback -- Coordinating and supporting data analysis and interpretation -- Conducting and executing professional presentations -- Tracking and managing all data related to client value-- Identifying and refining new features and technology initiatives

Managing 12-16 week software implementation for new clientsIncludes: Project Management, Helping Client with Change Management, Working with all PeopleAnswers departments (Training, Software Development, Sales and I/O Science Team) to produce a successful and timely implementation.Completing all deliverable sub-projects, including working with I/O to collect data for Custom Ideal Profiles and delivering results to Client.Fostering relationship and retention with Current Clients.Providing World Class Service to all current clients through the Client Support phone line and inbox. Managing Client Support line and fostering constant improvement, efficiency and consistency with entire Support Team. Managed project to implement new Support Desk Ticket Software and trained all new users.

Responsible for management of all client deliverables: estimates, timelines, vendor management, execution Acted as Accounts Payable and Receivable for all clients - revenues surpassing $15,000/month Liaison between clients and vendors in order to accomplish strategic goals and projects

Assisted Senior Consultants with client-facing strategic operational re-engineering effortsAnalyzed organizational effectiveness and developed recommendations for client useInstituted training materials and slide decks for advancement of client leadership training sessionsImproved overall client satisfaction by analyzing organizational health surveys, developing reports that included results summaries and future recommendations for organizational improvement