- Ensure prompt and clear communication with all clients regarding their accounts.- Maintain precise balance records by posting payments and making necessary adjustments.- Manipulate clients' data in Excel into the appropriate formats and enter them correctly into our online database.- Request and oversee the collection of all necessary documentation from clients required by various departments to fulfill their responsibilities.

- Manage a regular client base and actively work to develop new client relationships by providing expert-level product knowledge, advice, and service.- Maintain accurate sales and financial records through multiple online databases.- Exceeded established sales goals repeatedly.- Field incoming leads to provide client-driven solutions via store traffic, phone calls, and internet inquires.- Independently prepare and show sales presentations to clients.

- Managed an online database used for processing applicants seeking rent and utility assistance through the Home901 MSCERA Program - meeting daily quotas.- Communicated effectively and consistently with team members, applicants, Attorneys, and community partners to process and obtain needed documentation, answer questions, and make program referrals.- Created informational and cohesive content regarding community partners, legal services, and more for tenants and landlords, alike.

- Managed and cultivated volunteers and Interns, including processing paperwork and orienting.- Managed a fundraising goal of $200,000 annually through different events like The Red Kettle Campaign, The annual Woman's Breakfast, & Portrait's of Hope.- Worked in coordination with Youth Development to plan Camp Hope, a summer camp for K-12 children residing at The Salvation Army; past or present. - Oversaw as the Angel Tree Program; Creating a Standard Operating procedure plan for Gift Distribution, where over 4,000 gifts were distributed throughout 8 different counties.- Processed daily donations by documenting, preparing bank deposits, & writing acknowledgments to all donors, both in-kind and financial.- Planned all details for cultivation and fundraising events including creative design, budget, program details, media relations, vendor selection, volunteer/staff coordination, and event follow-up.- Provided facility tours and attended speaking engagements to cultivate relationships and spread awareness about current happenings and needs at The Salvation Army Purdue Center of Hope.- Designed promotional material used at all public forums.

- Developed and taught weekly lesson plans, meeting specified deadlines, to reflect Vanderbilt University and NAEYC's educational standards.- Cultivated parent/teacher relationships through parent/teacher conferences, weekly newsletters, daily reports, & coordinated social events.- Developed and practiced a classroom routine in order to maintain a high level of organization and safety.

While working at Starbucks I executed tasks with a customer service driven attitude, resulting in the Barista Certification Award and two mystery shopper awards. This role allowed me to enhance my leadership skills by assisting new employees with the training process  and providing creative ideas and solutions to promote a more accommodating environment for staff and customers, alike.

Throughout my senior year at UTC I interned with the Volunteer Services and Special Events Coordinator at The Salvation Army and had a hands on role with the Community Relations Department. I thoroughly enjoyed my internship here and assisted in the coordination of various events, helped connect The University of Tennessee Chattanooga with TSA, and created and ran the Instagram account associated with TSA Chattanooga. This position gave me the platform and knowledge that I am now able to utilize in my career.