Executive Project Manager
• Involved in full cycle Global Tax Outsourcing division from receiving a request for information (RFI) or request for proposal (RFP), to commencement of a new project thru project execution. • Communicated and partnered with cross-functional teams for project timeliness and support • Liaised with clients and BDO international member firms to manage day-to-day project operations • Coordinated with Practice Leader and international offices to complete proposals • Developed Request for Information (RFI) and/or Request for Proposals, (RFP), for account renegotiation, including fee structure and presentation by using set methodologies • Established and maintained client’s account plan and ensured that action steps are implemented to achieve results in client satisfaction, retention and expansion of services or countries • Take ongoing client calls to discuss any open items, projects status update and new inquiries to research • Involved in the preparation of engagement letters for new projects/clients • Maintained highest level of confidentiality and discretion • Managed fee schedules on all projects to ensure appropriate and accurate fee invoicing • Weekly meeting review of all outstanding open items with the team • Provided training to the international group in various programs, such as GoFileRoom and GoSystems • Delivered presentations to new, current, and prospective clients • Participated in weekly meetings to update team on new developments or issues with SharePoint Portals • Maintained and improved skills in various programs such as: Excel, PowerPoint, and SharePoint • Regularly reviewed processes to update best practice methods • Provided guidance and assistance to the Tax Administrator during busy season and/or as necessary • Utilized Spanish/English skills for communication and translation