Anna Babenko Email & Phone Number

Maarssen, Utrecht, Netherlands

Москва, Россия

Responsibilities:1. Managing team of 6 associates. Recruitment of new members, team engagement via Gallup methodology.2. Vendor management (10+ strategic partners): competitive bidding, vendor onboarding, vendor transition, annual contract renewal (~20 items) and contract negotiations, assessment of vendor performance and continuous work on possible.

Main responsibilities:- Managing team of 4 associates in Russia and Brazil.- Managing relationships with 2 strategic partners (10 and 40 team members) and contracts with them (renewals, negotiations).- Setting up/execution end2end support model, R&Rs, WoWs to deliver service for implemented highly integrated SRM (Strategic Revenue Growth Management).

Main responsibilities:- Managing team of 5 offshore team members (1 strategic partner)- Managing 5 software contracts.- Ongoing service delivery for 2 SAP CRM solutions and 1 field service application Sky Mobile- Execution of vendor transition in the related consumer care area (change of strategic partner)- Regular interactions with business.

Main responsibilities:- Resolution of incidents, problems, requests in SAP ERP in QM, PM, PP, MM modules. Maintaining of knowledge base.- providing 24×7 (follow the sun) support to customers primarily in EU region, but as well for AP and AM.- coordination of planned outages from respective functional areas- coordination of functional releases from.

Russia, Moscow

Main responsibilities:- Resolution of incidents, problems, requests in SAP ERP in QM, PM, PP, MM modules. Maintaining of knowledge base.- playing role of dispatcher of the issues during EU time zone, being available for ad-hoc customers questions in the team chat.