Anna Babenko Email & Phone Number

Maarssen, Utrecht, Netherlands

Москва, Россия

Responsibilities:1. Managing team of 6 associates. Recruitment of new members, team engagement via Gallup methodology.2. Vendor management (10+ strategic partners): competitive bidding, vendor onboarding, vendor transition, annual contract renewal (~20 items) and contract negotiations, assessment of vendor performance and continuous work on possible improvements.3. Budget management: annual budget forecasting and regular track of actuals vs. plans (~ 5 Mio USD annual team budget), regular review for the optimization/savings.4. Service Operations:- 7 global and regional apps in scope (Strategic Revenue Growth Management TPM/TPX, Consumer Care, SFA, Supply Chain planning business area). There are on-prem, SaaS solutions.- Delivery of service using ITIL standards in line with business expectations and internal IT targets.- Initiation and execution of service improvements and task forces in critical business areas.- Annual application Service roadmap creation and execution.- Take-on of newly implemented SaaS solutions: service design, service transition, service execution.5. Stakeholder map:- Collaboration with regional business leads, business partners from various units to measure customer satisfaction and work on possible improvements, regular reporting of service delivery results- Collaboration with project teams (Development, Deployment) to take new solutions, new rollouts in scope of service teams- Collaboration with strategic functional capabilities teams to understand how portfolio of apps is evolving and adopt team for this.- Active member of regional and global Application Service Management team in context of Global Services objectives and roadmaps execution.- Collaboration with various internal IT teams to ensure service delivery end2end.

Main responsibilities:- Managing team of 4 associates in Russia and Brazil.- Managing relationships with 2 strategic partners (10 and 40 team members) and contracts with them (renewals, negotiations).- Setting up/execution end2end support model, R&Rs, WoWs to deliver service for implemented highly integrated SRM (Strategic Revenue Growth Management) ecosystem (including CAS TPM, SAP ERP, JDA, SAP BW Hana, local SFA solutions)- Initiation and execution of service improvement plans and task forces.- Service introductions and take-ons of newly implemented markets in TPM component of ecosystem. Totally ~2000 users from EU, US, Canada.- Regular interactions with business representatives from various units to share operational results, evaluate customer satisfaction and look for opportunities for improvements.- Running in the team monitoring automation initiatives (SPLUNK, PRTG, Tivoli Workload Scheduler).

Main responsibilities:- Managing team of 5 offshore team members (1 strategic partner)- Managing 5 software contracts.- Ongoing service delivery for 2 SAP CRM solutions and 1 field service application Sky Mobile- Execution of vendor transition in the related consumer care area (change of strategic partner)- Regular interactions with business representatives from various units to share operational results, evaluate customer satisfaction and look for opportunities for improvements.- Regular interactions with boundary services teams for the sake of delivery of end2end service and resolution of cross-system/function issues.

Main responsibilities:- Resolution of incidents, problems, requests in SAP ERP in QM, PM, PP, MM modules. Maintaining of knowledge base.- providing 24×7 (follow the sun) support to customers primarily in EU region, but as well for AP and AM.- coordination of planned outages from respective functional areas- coordination of functional releases from respective functional areas - playing role of CIP lead in EU region to deliver small and medium complexity enhancements required by business - take-ons of newly implemented units in the system from respective functional areas.- playing role of operational lead in the team: collecting and monitoring team operational results, reporting them to various stakeholders, identification of possible improvements and its implementation.- coordination of non-prod systems refreshes from respective functional areas.- participation of data archiving and performance improvements initiatives from respective functional areas in SAP ERP.

Russia, Moscow

Main responsibilities:- Resolution of incidents, problems, requests in SAP ERP in QM, PM, PP, MM modules. Maintaining of knowledge base.- playing role of dispatcher of the issues during EU time zone, being available for ad-hoc customers questions in the team chat.