Anna Baldyga Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Boutique management consulting firm that focuses on human-centric organizational transformation in four areas: helping businesses grow; rethinking how businesses operate; executing efficiently and effectively; and, delighting customers and employees.• Assisted in delivering organizational design projects for large-sized public and private entities with over 2000 employees in scope. Activities included research on leading practices, internal and external stakeholder engagement, quantitative assessment organizational structures, alternative and preferred structure development and transitioning planning that included change management considerations.• Facilitated internal and external workshops to brainstorm and ideate ways to improve processes and customer experience.• Supported the creation of new service lines to capitalize on emerging trends through secondary research, ideation and product conception, development of product materials and facilitation tools, and the design and launch of a new website.• Developed a proposal delivery process, which outlined roles and responsibilities and a database management system for storing 200 historical project qualifications for retrieval.• Organized quarterly team-building activities, Christmas parties and ad-hoc activities for team engagement.• Led recruiting and campus engagement initiatives, including hosting a Crack the Case workshop and attending ongoing networking events to seek campus talent.

Teaching Assistant for Ethical Leadership • Responsible for proctoring and marking written exams for undergraduate students

Calgary, Canada

Alberta’s 1st independently owned and integrated electricity and energy efficiency retailer.• Presented independent research and development programs to inform operations and strategic direction of the firm. This research resulted in creating a new business line to reduce key labour costs by 20% and provide the firm with the capabilities to capitalize on emerging trends that resulted in average additional revenue of $15K/month.• Provided sales support through customer research and competitive analysis.• Led customer service activities, including onboarding new accounts, processing customer inquiries, invoice payment processing, and developing and implementing energy efficiency client follow-up procedures to ensure long-term customer satisfaction.• Gathered metrics to assess the environmental impact of energy efficiency initiatives and communicated this to customers.• Developed and executed web, social and traditional marketing activities. Increased website user traffic by 70% MOM, decreased bounce rate by 20% MOM and enhanced social media following by 100%.

Calgary, Canada Area

International casual fine dining steakhouse that emphasizes quality and guest experience. • Using extensive knowledge about the food and drink menus to provide customers with detailed information on offerings to enhance the dining experience • Effective team work and ability to prosper in a fast-paced environment from working busy lunch and dinner rushes• Being involved with the marketing and execution of events such as the WE Day Official After Party and golf tournaments sponsored by The Keg

Calgary, Canada Area

Forward thinking, family-owned, casual dining chain that emphasizes serving house-made dishes with quality ingredients. • Applied product knowledge to the educate guests on new and existing dishes, ensure quality conformance of outgoing products and enhance guest experiences, as well as problem solving in day-to-day operations. • Worked with management to ensure guest flow matched optimal capacity and turnover time. • Lead the onboarding program for the hostess team upon transition to Micros Systems as well took a leadership role in mentoring and orientating employees to Earls training standards.

Bachelor Of Commerce - Bcom, Finance, General, With Distinction

Masters Of Counselling Psycology