Anna Baldyga Email & Phone Number

Calgary, AB, CA

Calgary, Alberta, Canada

Calgary, Alberta, Canada

• Boutique management consulting firm that focuses on human-centric organizational transformation in four areas: helping businesses grow; rethinking how businesses operate; executing efficiently and effectively; and.
• Assisted in delivering organizational design projects for large-sized public and private entities with over 2000 employees in scope. Activities included research on leading practices, internal and external stakeholder.
• Facilitated internal and external workshops to brainstorm and ideate ways to improve processes and customer experience.
• Supported the creation of new service lines to capitalize on emerging trends through secondary research, ideation and product conception, development of product materials and facilitation tools, and the design and.
• Developed a proposal delivery process, which outlined roles and responsibilities and a database management system for storing 200 historical project qualifications for retrieval.
• Organized quarterly team-building activities, Christmas parties and ad-hoc activities for team engagement.

• Teaching Assistant for Ethical Leadership
• Responsible for proctoring and marking written exams for undergraduate students

Calgary, Canada

• Alberta’s 1st independently owned and integrated electricity and energy efficiency retailer.
• Presented independent research and development programs to inform operations and strategic direction of the firm. This research resulted in creating a new business line to reduce key labour costs by 20% and provide the.
• Provided sales support through customer research and competitive analysis.
• Led customer service activities, including onboarding new accounts, processing customer inquiries, invoice payment processing, and developing and implementing energy efficiency client follow-up procedures to ensure.
• Gathered metrics to assess the environmental impact of energy efficiency initiatives and communicated this to customers.
• Developed and executed web, social and traditional marketing activities. Increased website user traffic by 70% MOM, decreased bounce rate by 20% MOM and enhanced social media following by 100%.

Calgary, Canada Area

• International casual fine dining steakhouse that emphasizes quality and guest experience.
• Using extensive knowledge about the food and drink menus to provide customers with detailed information on offerings to enhance the dining experience
• Effective team work and ability to prosper in a fast-paced environment from working busy lunch and dinner rushes
• Being involved with the marketing and execution of events such as the WE Day Official After Party and golf tournaments sponsored by The Keg

Calgary, Canada Area

• Forward thinking, family-owned, casual dining chain that emphasizes serving house-made dishes with quality ingredients.
• Applied product knowledge to the educate guests on new and existing dishes, ensure quality conformance of outgoing products and enhance guest experiences, as well as problem solving in day-to-day operations.
• Worked with management to ensure guest flow matched optimal capacity and turnover time.
• Lead the onboarding program for the hostess team upon transition to Micros Systems as well took a leadership role in mentoring and orientating employees to Earls training standards.

Bachelor Of Commerce - Bcom, Finance, General, With Distinction

Masters Of Counselling Psycology