Rotated through various positions within the Guest Services department. Worked with customers to ensure customer satisfaction and problem solve any customer issues in a timely manner. Utilized propriety software for point-of-sale transactions for apparel, equipment, and various activity passes. Dispensed alcoholic beverages to appropriately aged adults. Presented information about activities available and locations for activities to groups of visitors. Make suggestions and answer inquiries from guests.

Experienced and trained in EPIC Systems Software. Clarify with parents the insurance coverage, answer insurance questions, attach insurance information to the patient’s chart, collect co-pays and balances. Rotate between check-in and check-out stations daily. Answer the phone when parents call, assist with questions, transfer to clinical staff, make an appointment, or request a referral be made for the patient. Send over fax requests to previous offices when new patients register. Make sure appointments scheduled by parents in MyChart online portal are correct. Call and confirm next day appointments to allow patients to be seen at the correct time listed. Send forms to providers for patients to have completed for school or daycare. Review paperwork required with parents prior to their child’s appointment.

Promoted to Class Lead due to exemplary work record. Leads art classes and makes sure all customers are satisfied with the projects they make. Check out customers using point of sale system who buy retail items. Utilize Adobe Illustrator to create designs for customer projects. Helped guests create the projects to suit their needs.

Shadowed workers in Environmental Services and assisted in a project for wet floor signs throughout hospital. Worked in all Guest Services and Public Safety areas. Learned the construction, life safety, maintenance, and HVAC aspects of the Facility Services department. Facilitated a project based on delivery time for trays regarding patient satisfaction for the Food and Nutrition department. Learned all paperwork and charts involved in Emergency Management and Environment of Care.