Anna Bennett Email & Phone Number

Bethesda, Maryland, United States

Capital One / Agency Finance; Risk Management (Remote) CRE Insurance Loss Asset Manager 2022 – 2024• Oversee full life-cycle processing of hazard losses for both Fannie Mae and Freddie Mac loans.• Manage a portfolio of 200+ active losses and $50M+ in insurance proceeds.• Successfully closed 168 loss claims in 2023-2024• Work directly with Borrowers, insurance carriers and internal LOBs for loss document collection, insurance proceeds and restoration progress.• Oversee all Agency and Master Servicer required reporting on Forms 178 and 1140 within set deadlines.• Oversee all FEMA reporting to Agencies and Master Servicers. Trained Accenture in data collection and tracking of FEMA identified disasters.• Review and approved all insurance loss draw requests and inspections.• Manage Hazard Loss group mailbox.

Charlotte, North Carolina, United States

A 12-year tenure with the (CMS) Commercial Mortgage Servicing division of (CRE) Commercial Real Estate. Contributions include demonstrated success in customer service, full-cycle loan defeasance processing, reserves administration, insurance escrow and property insurance loss claims management. Each advancement opportunity was presented in recognition of my sound judgement, integrity, solutions-oriented mindset and commitment to exceeding expectations. Vice President / Senior Corporate Insurance Consultant (2017 - 2022) ·Managed U.S and India based team of 12 analysts processing insurance escrow invoice payments and reimbursements· Prepared customized monthly and annual production reports for insurance loss claims and escrow processing to ensure compliance with internal servicing standards· Oversaw production of insurance disbursements averaging 1000 per month and $54MM in funding· Managed portfolio of insurance loss claims and trained new team members on loss claims processing Loan Reserves Team Lead (2016 – 2017)· Dedicated lead for Customized Portfolio Servicing team’s strategic accounts reserve transactions· Prepared analysis and secured funding approval for reserve draws. Successfully processed 1,162 requests in one year Client Manager (2014 – 2016) · Consulted on the economic and legal processes of commercial mortgage loan defeasance with borrowers and their legal counsel, title agents, rating agencies, fixed-income traders, and internal asset management teams · Prepared record number of quotes in 2015 (550 requests)· Closed 1,050 defeasance transactions in 2015, a record number for the collective team· Managed relationships and defeasance transactions with key third-party defeasance consultants Client Services Consultant (2010 – 2014)· Started position as a contractor and hired as a permanent team member within 7 months· Professionally supported 7,000 incoming calls in 2013 while maintaining a 98-100% call score rating