-taking inbound calls/emails-making outbound calls/emails-working with customers and internal departments such as art, logistics, printers, licensing, sales, and product suppliers -resolving issues with orders such as licensing, billing, products delays, subtlety/quality concerns, and anything else that may come up-from the moment an order is placed until it is received by the customer I handle everything that comes up to ensure everyone is satisfied

Assisting Tier 1 with harder calls.Providing the highest level of support for Mac users as well as iOS users.Cross-trained to take Account Security and iOS callsMentoring new advisers to help them improve their metrics

Answering numerous customer phone calls with a positive upbeat toneAnswering customers questions on billing related issuesScheduling of customer store appointmentsFiling of reports for sales and recording of call notesMultitasking of answering calls while troubleshooting devices and oversee account and checking status of cell towersExceeding customer expectations turning angry customers into satisfied, well informed, happy customersMultiple customers gave positive feedback to my manager on my quality of customer service.Troubleshoot connection issues with phonesTroubleshoot unable to make or receive calls, unable to send or receive texts, and slow or no data connectionTroubleshoot and teach customers how to use the hotspot on their deviceGeneral technical support with apple, android and feature phonesInform customers of known issues and assist them with the work-arounds to manage their device

Interfacing with customers both internal and external to understand and resolve the caller’s concern on the first contact. Supporting technicians and management in the field or the center for any of their U-verse related questions, issues, or requests.Utilizing multiple internal systems and applications to resolve complex technical and customer related issues and concerns in a fast-paced, customer driven environment. Building report and troubleshooting technical issues on the fly with the caller while maintaining efficient metrics at all times. Notating customer accounts to document resolutions and or escalated issues on each customer interaction.Experienced with corporate level, industry standard, phone and computer equipment including Avaya phone systems and proprietary applications and tools.3 months into the job, customer called manager of the call center raving about my support and emailed praise to corporate management causing that phone call to be used to train other support personnel in exceptional customer supportSupported the AT&T U-verse product including television, internet (wired and wireless), and VOIP phone service.

Taking names and information for rentals, filing rental agreements, and organizing storeWork with Coral to alter photos, create new designs, and print designs onto fabricMonitor phone at work station, answer questions and inform callers on items and services we provideSuggestively sell new or existing promotions currently availableLearn the new software and equipment procedures for completing my work, trouble shoot to discover and solve the issue if anything goes awryHandle transactions ranging from cash, credit and debit cards, travelers checks, to room chargers and applying couponsLearn the new software and equipment procedures for completing my work, trouble shoot to discover and solve the issue if anything goes awryTraining new hires on company policies, systems and job related tasks.

Inventory new stock coming inOrganize new shipments on floor according to the requirements from corporateObserve floor and set up and maintain displays to advertise new products or deals

Handle cashier transactions with all forms of paymentProvided excellent service for multiple patrons concurrentlyCleaned restaurant, prepared orders, and made sure every guest always felt welcome

Greeted customers, handled monetary transactions, and handled customer returnsAssessed and recommended items to customers based on their unique needs

Greeted customers, gave estimated wait times, assisted bussing staff with cleaning tables, ensured customer satisfaction, trained newly hired hosts and hostessesTook customer orders, operated cash register, prepared soups and appetizers, assisted delivering food and drink orders, and preparing non-alcoholic custom drinks