Anna Boyle Email & Phone Number

California, United States

Cupertino, California, United States

- Own 8 user guides, containing over 450 topics and viewed by 45 million people annually- Improved the highly-viewed iCloud User Guide helpfulness rating by 35 percent- Singlehandedly created a new user guide and restructured 6 existing user guides - Lead a team of writers, plan their project scope and schedules, and edit their work - Decide long-term content strategy by analyzing data and utilizing user-centered design principles- Design and present Keynotes across departments and to a team of over 100 people- Conduct regular teem meetings, including kickoffs, reflections, and writer syncs- Optimize team processes and maintain over 50 pages of documentation on Confluence and Quip- Onboard new team members and train them on project tools, editorial guidelines, and best practices

Cupertino, California, United States

- Write instructional content for 12+ user guides and across various platforms (Mac, Windows PC, iPhone, iPad, web, etc.).- Quickly become an expert in new features and software through testing and research- Collaborate with engineering, marketing, design, and legal SMEs to ensure quality and accuracy of documentation- Manage tight, overlapping deadlines with up to 15 releases a year- Track and regularly update over 100 graphics to showcase new features and provide visual explanations - Adhere to style and editorial guidelines, and develop new guidelines as needed

Greater Pittsburgh Area

- Arranged and conducted interviews with engineering experts for quotes and content- Wrote accessible, engaging stories based on complex engineering papers - Wrote blurbs for social media account with over 15,000 followers

Cupertino, California, United States

Researched, wrote, and edited content for user guides, introductory software tours, and packaging materials

Pittsburgh

- Developed PowerPoint and video e-learning modules for K-12 career training - Identified student learning goals for entrepreneurship category and created appropriate modules aimed at the 3rd-5th grade band - Ensured modules met Pennsylvania Academic Standards for Career Education and Work (CEW Standards)

Greater Pittsburgh Area

- Called alumni and relations to update demographic information- Understood alumni perspective and used appropriate persuasion to solicit donations- Trained new hires

Bradley Beach

- Handled 100+ transactions per day in a fast-paced environment - Independently identified problems and resolved them as the only cashier / stocker /cleaner