* Ensure that all client phone inquiries are answered with a high degree of courtesy, respect, professionalism, and accuracy between the Bank and its' clients.* Consistently sell the Bank by providing the highest quality of service in order to retain and recruit new clients.* Follow up on client complaints and ensure client satisfaction.* Be proactive in recognizing issues to be escalated in order to improve process and procedure.* Exceptional Communication Skills* Cross-sell all services to both new and existing customers.* Make referrals to Mortgage Corporation and Trust, Retail Banking, First Midwest Direct and Financial Network as appropriate.