Anna Brophy Email & Phone Number

St. John's, NL, CA

St John’s, Newfoundland And Labrador, Canada

St John’s, Newfoundland And Labrador, Canada

Building strategy and process around Customer Success. Measuring results to drive decisions around improvement and enhancements. Helping customers see reductions in time, frustration and error in design review.

St. John's, NL

Responsible for the oversight and strategy for all processes that touch Telelink’s existing customer base, as well as setting and achieving customer success outcomes. I built processes and measured success of all aspects of the customer journey: onboarding, training, support, engagement, renewal, expansion, advocacy and churn. I led a passionate, talented.

St. John's, Newfoundland

Overseeing the customer relationship with Telelink from contract signing to renewal so our customers are successful and stick with us. Enhancing visibility across the customer journey to highlight strengths and weaknesses. Designing processes to eliminate inefficiencies. Implementing sustainable support, account management and customer education processes.

• Building and driving the contract renewal and renegotiation process
• Implementing customer success processes to prevent churn and increase renewal commitments
• Using Miller Heiman sales tools for complex and strategic sales involving multiple buyer roles and stakeholders
• Expanding current customer software experience through custom technical projects
• Performing demonstrations of software and vendor comparisons
• Leveraging channel partners to shorten sales cycle

Creating, delivering and evaluating course materials for a second year undergraduate introductory marketing course as per the direction of the Faculty of Business.

Prospecting for new clients. Building and maintaining relationships with new and current clients. Diagnosing clients' marketing needs. Creating and implementing custom radio and web advertising campaigns.

Creating, delivering and evaluating course materials for an undergraduate introductory marketing course as per the direction of the Faculty of Business.

Worked with tenured teacher to deliver curriculum as required by Eastern School District school board.

Mba, International Business, Marketing

Activities and Societies: VP Social, MBA Students Association Aside from nine required courses, eleven courses were dedicated to marketing.

Exchange, International Business, Marketing

B.Ed., English/French

Designation on Faculty of Education Dean's List

B.A., French, English, German

• Swiss Ambassador’s Prize for French • G.A. Frecker Memorial Bursary for French • Faculty of Arts Dean’s List designation (two time.

Education record

Building Professional Negotiation Skills

Negotiation training

Effective Communications & Human Relations

Lean Level 1 - Yellow Belt