· Interact with client stakeholders, including program sponsors, to provide MBO services education and IC/SOW program adoption.· Accountable for establishing and building a professional rapport with the client hiring managers, following up consistently and maintaining on-going contact and communication from initial request to successful onboarding.· Coordinate and host client req calls with client hiring managers and recruiting team, providing an overview and setting expectations of the MBO onboarding process while also gathering details of the ideal talent.· Accommodate client hiring manager's schedules by hosting the interview invite with the talent.· Draft and facilitate fully executed SOW to client and talent.· Act as central point of contact for client escalations and will manage through to resolution engaging the client and MBO Vertical Lead as needed.· Drive process refinement and identify opportunities for improvement.· Distribute specific reporting of program metrics to multiple different teams requiring information.· Ensure newly implemented client requirements are integrated into the MBO onboarding process of contractors.· Ensure timely submittal of time, expense and milestone payments, audit for accurate invoicing information and research and resolve supplier payment issues.· Proactively identify service delivery issues and coordinate timely resolution.

· Supported MBO Professional Services client performing the role of a KAS (KPMG Assignment Select) Analyst within KPMG Advisory.· Managed full life cycle of Risk Assurance, Risk & Compliance and Forensic onboards within Beeline.· Developed and maintained an ever changing yet viable Dynamic Bench that allowed for Engagement Teams to meet and deliver on high volume, immediate project work.· Strategized alongside Resource Managers, Engagement Managers, internal Recruiting Team, and Third-Party Suppliers to solution hiring needs were obtained per team.· Monitored all Beeline assignment amendments, extensions, updates and offboarding for service line.· Coordinated with client internal teams for laptop provisioning and shipping, return laptop tracking information, and systems access.· Liaised with MBO Team and Third-Party Suppliers regarding enrollment status and cleared background screenings to keep on track with start date.

· Central point of contact for all Domestic, Canadian and Export chemical accounts providing product availability, product information, sales and service policies.· Managed the entire purchase order life cycle from entry in SAP to on time delivery to customer.· Developed and maintained outstanding relationships as first point of contact to customers by providing a positive customer service experience to support business growth.· Communicated with internal Business Operations Planners, Transportation Planners, Sales, Credit and Quality Control personnel on a daily basis to ensure on time dispatch of product.· Monitored reports including pricing and invoice errors and worked quickly and efficiently with management and customer to resolve issues.· Responsible for entering and maintaining Master Data with any new or current customer account update, set up, deletion, or reinstatement requests through SAP.· Worked closely with Sales Team to communicate customer intelligence and sales leads.· Interfaced with freight forwarders post booking for status regarding customer deliveries and relayed information obtained back to customer.· Responsible for entering customer complaints and tickets related to defects in CRM tool.

· Maintained a robust and current version of Beeline's VMS software for future sales presentations and demonstrations.· Conducted professional sales demonstrations in-person and via Web-ex for Beeline Sales Team and Fortune 500 prospects.· Assisted with RFx responses and helped Sales Support team stay on track with RFP draft timelines and deadlines.· Participated in sales calls as functionality and configuration expert.· Supported Vice President's of Sales in creating catchy and to-the-point sales material (collateral, PowerPoints, Case Studies, etc).· Provided training to Sales Team on product knowledge.

· Managed relationships between Fidelity Information Services and suppliers by partnering to provide a vendor-neutral VMS solution.· Trained end users the functionality of the software either over the phone or in-person.· Attended VMO meetings weekly, reported and tracked headcount, placement issues, volume for each class size. Remained in constant contact and follow-up with Hiring Managers to help fill requirements as fast as possible.· Managed entire life cycle of the Non-IT requisition process Nationwide: this included distributing requisitions to the approved Beeline/FIS suppliers appropriate to the geographic location, coordinated interview process on the behalf of FIS Hiring Managers, presented offers to suppliers for contract engagements and served as point-of-contact for any remaining questions or concerns regarding the assignment.· Negotiated and managed bill rates on behalf of FIS.· Responsible for completing appropriate documents for each placement, creating general contractor ID's containing pertinent assignment information within ERP tool.· Generated Adhoc reports for the Hiring Managers and Suppliers.· Facilitated onboarding and offboarding of all new hires, ensuring and terminating computer access, badges, etc.· Communicated with Hiring Managers on a daily basis to determine current or future opportunities; qualified requisition.· Joined QBR meetings with approved supplier list and provided feedback and performance metrics on a semi-annual basis.· Facilitated supplier calls between FIS Hiring Managers and approved suppliers for hard to fill requisitions.· Developed and maintained relationships with approved suppliers and FIS Hiring Managers Nationwide.

As a Recruiter with Aerotek, I was responsible for networking, recruiting and sourcing for mid to high level Professionals, including Accountants, Mortgage Loan Processors, and Marketing Assistants. I negotiated wage rates, terms, and conditions of employment with candidates. Trained new recruiters on processes, organization, skill sets and networking techniques. Also, maintained relationships with industry contacts to provide customer service, gain industry knowledge and develop a strong working network.