Anna C. Email & Phone Number

Sacramento, California, United States

Temporary 3 Month Contract Position with Philips Volcano Division. Answeing Inbound Software and Hardware Technical Support Calls from Engineers and Regional Sales Managers at Onsite Contracted Hospital Locations. Identified, Escaleted and Rerouted Higher Level Engineering Support Issues. Documemted Calls in Local Database, Used Salesforce to Check Product Serial Numbers for Warranties, Performed Parts Orders Request, Directed Misdirected Calls to Appropriate Department. Responsible for Creation of Interactive Form with Drop Down Selections as a Caller Information Management Solution to Save Time on Call Handling.

Rochester, New York Metropolitan Area

Temporary Contract. Supported Several University Systems under Technical Support and Propriatary Server Software Support Contracts in Many U.S. States. Troubleshooting Student and Faculty Server Account Access using Remote Active Directory and Other Remote Server Access. Troubleshooting Also Included Other Password Resets, WiFi Access, Blackboard, Microsoft 360, Campus Gmail, and Ellucian Platform Account Issues. Mobile IOT Program Device Compatibility and Network Troubleshooting. Identifying and Reporting Ellucian Platform Coding Errors, Including Escalations to Tier 2 Software Engineering Department. Placed On Campus AV Items Requests for Professors and Staff. Computer Hardware Teoubleshooting for Students, Staff, and Professors. Assisted Internal KB Revisions. Worked with Ticketing Systems on Every Call.

Greater Seattle Area

Supported Customer and B2B Accounts with Amazon Account, Software, and Coding Issues. Identified Shipment Logistics Problems, Escalated Front and Back End Amazon Website Code Issues, Participated in Machine Learning Artifical Intelligence Linguistic Mechanics Project, Password Resets, Reported User Account Phishing Attacks and Account Fraud to Onsite Security Teams. Used Linux Based Systems to Perform Daily Work, Performed Web Chat Support in a Call Center Environment.I Was A Member of Seattle Campus Organization Amazon Women in Engineering, and Women Who Code.

Sacramento, California, United States

Handled Inbound and Outbound B2B Customer Inquiries Over Phone, Send Freight Forwarding Estimates via Email, Heavy Constant Use of Microsoft Word, Excel, Outlook , and Powerpoint. Use of Freight Forwarding KB Database, Accounts Receivables, Database Entries for Order Requests, Assisted with TSA Clearence Forms, Used Ticketing System to Update Freight Forwarding Status.

Doral, Florida, United States

Worked with a Florida Mental Health Based Full Coverage Insurance Plan, Trained by Board Licenced Psychiatrist and Psychologists to Handle Emergency Bomb and Suicide Threat Calls, Worked With Local Police Authority in Emergency Call Situations Classified as Threat to Self or Public. Company Medical Terminology Training, and Psychopharmacology, 5 Major Behavioral Diagnosis Certifications. Medical Billing and Coding ICD-9 and ICD-10. Helped Sign Up and Reissue Medical Cards, assisted with Making Doctors Appointmemts, Scheduling Medical Rides, Getting Dental Assistance. Helped In Office Nurses Compile Case Management Documents. Performed Database Queries. Documented Medical Compliance Issues for Review. Responsible for Documenting Cross Departmental Communications in Database for Internal Issues Blocking Resolution. Performed Excel Projects Projects with National Director and Co-workers.

Medical Nanotechnology - Associate Of Science, Biomedical/Medical Engineering

Program funded by Google Alphabet, Boeing, George Washington University

Associate Of Arts - Aa, Business Administration And Management, General, 3.8

Activities and Societies: Phi Theta Kappa President President of Student Clubs and Organizations