Sales and Tech Support Representative • Provide a high level of customer service by maintaining an engaging environment for customers• Assist each customer in finding a computer that is best suited for their needs• Assist customers in troubleshooting when their computers have problems• Effectively communicate with teammates to escalate diagnosis

• User design researcher on Savi Tablet project• Organized and lead focus studies for the tablet prototype• Analyze focus study results and communicate to recommendations development team• Research Emotional Design in mobile apps to engage elderly people

• Worked with a team to develop an HR Portal for Empowered HR Admin• Worked as a Business Analyst to gather project requirements• Designed high fidelity wireframes of the portal using Moqups tools• Developed the HR Portal from front end to back end along with my team using Spring boot, Thymeleaf, Java, JS, jQuery, HeidiSQL and more• Worked as a Quality Assurance Tester to ensure that the final product performed as it should