Anna Ch. Email & Phone Number

Remoto

Cali, Valle Del Cauca, Colombia

- Coaching session that are aimed to the teammates development with the behaviors that must obtain to have a good interaction- Orgainizing the week through google calendar to prioritaize tasks and schedule the sessions with the assigned team- QA evaluations and auditing.- Side by Sides in a regular basis were live coaching sessions are provided in order to follow up and audit in real live interactions- Composing emails.- Auditing chat and email interactions- Documenting coaching sessions

Barranquilla, Atlántico, Colombia

- Daily meetings with the client were we reviewed the team’s performance, higlighted who the outliers were for the week and reviewed the action plan created for them- Root cause analysis for the most common behaviors that were noticed during their interactions for each teammate that was assigned to my team- Creating specific and personalized actions plans to the teammates that included a glidepath for a month broken down in weeks.- Coaching sessions with the temmates focused on developing their skills and providing feedback to their interactions aiming to provide the highest quality in a consistent way.

Barranquilla, Atlántico, Colombia

- In-depth knowledge of the product is maintained by staying updated with the new features released periodically.- Weekly meetings were required to report the areas of opportunity within operations.- Review legal and compliance procedures, as well as receive updates on said processes.- Provide instant feedback to teammates when they are not following the right paths and workflows.

Barranquilla, Atlántico, Colombia

- Interact with customers through phone addressing inquiries, providing information, and assisting with problem resolution.- Having a good communication skill demostrating problem solving, analytical, negociation and empathy sills- Making collections calls aligning with legal protocols, processing payments for the customes while mantaining a good quality interaction.