Anna Cho Email & Phone Number

Vancouver, Canada Area

• Provided exceptional guest service and reduced complaints by actively listening to the guests’ problems and initiating solutions such as providing complimentary breakfast• Processed reservation and increased occupancy rate by advising guests of our special facilities and services• Trained new agents on hotel policies and procedures• Assisted over 90 guests check-ins and check-outs per day and decreased guests’ waiting time through proficient use of hotel’s operating system• Reviewed credit reports to ensure all guest accounts have enough funds throughout the stay• Carried out proper procedures in a timely manner during emergency situations such as ensuring all handicapped guests are looked after during a fire emergency• Reviewed arrivals to ensure all special requests are carried out prior to guests’ check-in• Promoted the IHG Rewards Program and secured the position as top enroller, averaging over 30 enrollments a month • Nominated multiple times by Vancouver Tourism for providing excellent guest service• Operated hotel switchboard: transferred calls, made reservations, answered inquiries regarding the hotel’s services, charges, dining facilities, and travel directions• Maintained communication with all staff to ensure guest requests are fulfilled by clear verbal and written communication• Enrolled a monthly average of 30-35 enrollments resulting in being the top enroller for the team during the last 3 ½ years

Vancouver, Canada Area

• Removed used linens from guest rooms immediately after departure so housekeepers can start preparing the room for the next arrival• Kept storage areas and carts stocked and organized• Ensured all guests are served promptly and tables are cleared in a timely manner

Vancouver, Canada Area

• Increased company sales by introducing products that will benefit the client’s banking style and helping them qualify for the multiproduct rebate program• Offered suggestions on how the client can save money simply by modifying their existing products and services• Surpassed all my targets and was recognized as one of the top representatives in BC at the end of my 2nd year• Assisted guests with everyday transactions including deposits, withdrawals, and transfers

Vancouver, Coquitlam

• Established new clientele through referral generation by first establishing rapport before the presentation• Built customer relationships through genuine listening, understanding, and acknowledging the customer’s needs• Developed communication skills and built a customer base of over 150 people• Strengthened sales technique by attending workshops and generated $43,000 in career sales• Established a sales force by on campus recruiting and marketing• Mentored and developed new sales representatives by delivering sales speeches and providing representatives shadowing opportunities