Created the core systems and templates of communication both internally among employees, and externally when addressing customers' cases. These systems and templates included sheets to track orders and automatically update sales at the end of every month, a robust system for archiving cases and updating their statuses, and templates for emails and messages when responding to customersCrafted the voice of the company when addressing customers and at a professional level with prospective business associatesInterviewed, managed, and trained new employees on systems to bring them to speed and prepare them for the work that was required of themTrained employees, both new and old, in customer support, the workflow and critical thinking that is applied in the field, and how to navigate various E-Commerce platforms such as Walmart, Amazon, and eBayTook photos and wrote descriptions for at least 50 individual listings for purchase and advertisement on E-Commerce platforms like Walmart, Amazon, and eBay along with leading projects regarding Search Engine OptimizationOrganized and participated in weekly meetings. Additionally, recording minutes to keep track of discussion topics, future plans, weekly sales, and listing both long-term and short-term goalsCreated robust spreadsheets for data input regarding sales and status of deliveries which were used extensively with improvements made based on feedback from the employees who used them

Using advanced skills with Adobe Creative Suite, created graphics—sliders, infographics, visual aids, posters—and videos for Stetson Today, Stetson University's official print and online newsletter.Operated as the leader of a team in order to create a bi-weekly video series that ran in tandem with Stetson Today's weekly news bulletin from January-May 2017.Served multiple key positions while operating under tight deadlines in order to release content right as they are announced. Displayed exceptional skills in typography, photo retouching, organization, and communication which were necessary in delivering effective content on Stetson's social media and newsletters while maintaining the cohesive branding unique to Stetson.