Anna Clawson Email & Phone Number

Bloomfield, New York, United States

• Greeted all customers whether by phone or in person and directed them to the correct Customer Service Representative
• Assisted Customer Service Representatives by pulling reports of policies in danger of cancellation and cancelled policies and entering them into the management system
• Acted as billing coordinator, receiving payments, making payment reminder calls and resolving billing issues with a variety of insurance companies with both commercial and personal accounts

Rochester, New York, United States

• Greeted all clients warmly and signed them in ensuring security procedures were followed
• Answered phone calls, speaking with each caller to identify each customer’s need and directed them to appropriate person quickly and efficiently
• Trusted with receiving and tracking all incoming deliveries and ensured they were received by the correct person

Rochester, New York, United States

• Enabled managers to efficiently lead office by providing support in day-to-day operations
• Tracked daily and monthly production numbers to maintain efficiency and quality standards
• Maintained records and reports of daily activity to track efficiency and drive business

Rochester, New York, United States

• Worked as part of a team to ensure that client requests were completed in a timely manner
• Produced high quality copies and scans, ensuring all documents met quality standards
• Demonstrated excellent organizational capabilities by taking responsibility for all incoming and outgoing mail, FedEx and UPS packages

Rochester, New York, United States

• Used multiple programs to resolve agitated customers’ issues, demonstrating proficient conflict resolution skills and customer service
• Provided expertise on website navigation to help customers be more self-sufficient
• Informed customers of current promotions and assisted customers to take advantage of said promotions