Responsible for requirements, testing, planning and implementation of new software, hardware and applications relative to new product delivery, systems architecture, process enhancements, infrastructure and security. Provides tech solutions and project management for provisioning, assurance, number admin, inventory, address qualification, and local number portability apps, processes and practices. Participates in software development project activities including tech/business requirements and design, tech writing and Methods/Procedures. Assists in coordination, evaluation and partnership with tech vendors, outside consultants and internal dotted line resources. Part of a 24X7 staff delivering network tech support. Provides technical troubleshooting and leadership required to recover from the most complex network problems. Identifies root cause, resolution, work-arounds, testing and implementation of vendor/IT fixes or design changes. As Subject Matter Expert works closely with business partners to identify/quantify business issues associated with specific projects, develop/implement business strategy, and assist in setting strategic tech direction in support of customer facing organizations. Reviews/approves proposed tech system designs. Assists in providing leadership for projects, including collaborating with client to develop business cases, defining business and/or tech requirements and preparing detailed plans/schedules. Leads cross-functional teams on specific issues and/or projects. Reviews/interprets technical documentation and vendor specs for inclusion/adaptation into database templates. May perform work at customer locations.