Senior Social Manager (Team Lead)
Ncr - National Capital Region, Philippines
I was the lead social media strategist for Netflix Philippines, Department of Tourism Philippines, and Hewlett-Packard (HP) Philippines, with the following main tasks:- Created social, engagement and content strategy; and online crisis management plans for existing brands and new business pitches- Ensured brand tonality on social media was consistent across all communications, and that all KPIs and client objectives were met- Worked closely with social creatives for daily content and online campaigns - Created monthly social media analytics reports with insights and actionable recommendations - Mentored and ensured the growth of the social team’s junior members - Collaborated with PR, events and creative teams for 360 campaigns and pitches- Conducted Social 101 workshops for interns, brands, and public figures' social media teamsNetflix Philippines (September 2017-June 2020)- Developed and implemented channel programming strategies for the transition to editorial content - Established the international brand's presence in the Philippines through localized, real-time content and engaging community management- Content was adapted/featured internationally by other Netflix markets, influencers, and online publications Department of Tourism Philippines- Crafted social brand tonality and content strategy- Created social media campaigns to meet client’s goals and objectives - Boosted community management efforts