Anna D. Email & Phone Number

Derby, Gb

Derby, England, United Kingdom

https://www.stmartinsschoolderby.co.uk/gallery/dfn-project-search/

East Midlands Airport, Castle Donington

~Member of a team of 5 on a busy support desk. ~Support hotels within the UK and throughout Europe with Protel and DotPos~Knowledge of user level and technical level of both systems~Provide support to properties that integrate with various interfaces, such as Tiger TMS, Vingcard, EPOS.~Provide support to users with issues relating to rate management within global distribution channels.~Create technical documentation to assist users on PMS system

~Managed a team of 7 reception staff and 2 night staff~Set in place various new procedures to improve the work flow of the department~Wrote SOP manual for Front Office procedures~Dealt with HR issues and training and development of the team~Responsible for local advertisement of the hotel working closely with the marketing team~Increased sales by setting up the hotel live on Synxis GDS and various internet booking sites, such as laterooms, lastminute.com and… Show more ~Managed a team of 7 reception staff and 2 night staff~Set in place various new procedures to improve the work flow of the department~Wrote SOP manual for Front Office procedures~Dealt with HR issues and training and development of the team~Responsible for local advertisement of the hotel working closely with the marketing team~Increased sales by setting up the hotel live on Synxis GDS and various internet booking sites, such as laterooms, lastminute.com and booking.com.~Produced weekly and monthly forecasting figures to present at HOD meetings~Produced weekly rotas for staff~Responsible for recruitment within the department Show less

~Worked within a Sales team of 5, however, the extended catering team was 100+~Responsible for all non match day business at Pride Park Stadium from corporate boxes to large 300+ conference rooms~Responisble for key accounts within the Derbyshire/Nottinghamshire area~Also worked as part of the catering team on match days within the corporate hospitality areas~Responsible for creating a match day staff booklet for senior management with numbers, menus, VIPs… Show more ~Worked within a Sales team of 5, however, the extended catering team was 100+~Responsible for all non match day business at Pride Park Stadium from corporate boxes to large 300+ conference rooms~Responisble for key accounts within the Derbyshire/Nottinghamshire area~Also worked as part of the catering team on match days within the corporate hospitality areas~Responsible for creating a match day staff booklet for senior management with numbers, menus, VIPs information~Largest function I lead was a ex footballers match and dinner for 700 people~Produced daily and weekly function sheets for over 100 conference boxes/rooms~Exhibited at Conference and Event exhibitions throughout the Derbyshire area~Produced 2 yearly wedding fayres at the Stadium Show less

Level 4, Higher Level Teaching Assistants

Edexcel Level 3 Award And Certificate In Assuring The Quality Of Assessment, Hospitality & Catering And Customer Service

Formally known as the A1 in Training

Btec National Dipolma, Hospitality & Catering

Education record