Anna D. Email & Phone Number

Hamburg, HH, DE

Tallinn, Estonia (remote)

• Managed and maintained daily communication with existing clients to ensure their success and satisfaction.
• Developed and proposed projects and strategies aimed at expanding clients' business volumes.
• Monitored clients' monthly order volumes and ensured fulfillment of commitments.
• Conducted in-depth analysis of clients' businesses and promoted additional services to drive growth.
• Oversaw timely and accurate invoicing for services provided to clients.
• Collaborated daily with logistics, IT, and finance departments to address client needs and resolve issuespromptly.

Costa Mesa, CA, United States (remote)

• Managed remote operations for an American car shipping company.
• Initiated and cultivated leads, provided quotes, and assessed vehicle specifications and pricing for shipping routes.
• Engaged in client consultations, addressing inquiries, and guiding customers through the shipment process.
• Facilitated bookings, contract signings, and order placements on national load boards.
• Coordinated with drivers to ensure timely and efficient vehicle transport, verifying carrier documentation and insurance compliance.
• Monitored service performance from pickup to delivery, ensuring customer satisfaction.

• Conducted individual and group lessons in English and German, both in-person and online.
• Assessed new students' language proficiency levels and established personalized learning objectives.
• Designed lesson plans based on students' levels and objectives, incorporating innovative and effectiveteaching methods.
• Developed unique teaching strategies, integrating unconventional elements such as sports exercises,emotions, and real-life scenarios to enhance learning.
• Created and administered tests and assessments to evaluate students' progress and adapt teaching materials accordingly.
• Organized meetings with native speakers to provide practical language practice and cultural immersion.