Knowledge and Skills:- Good organization, presentation skills.- Bilingual – Fluent in English and Vietnamese.- Financial business analysis: Loan and Credit assessments- Collecting and verifying the exact documents from clients (Ex: accounting balance sheet, salary, bank statement, legal records, identification, etc..)- Receiving and processing customer telephone, fax, and email in a professional and courteous manner.- Supporting clients to conduct and finish their process for deposit and loan applications. - Microsoft Office, Excel, Core Banking system, CMR (Customer Relationship Management)- Sales and Marketing: Business development.Highlights of Accomplishments:- More than 9 years of experience in individual financial-banking products.- A passion for continuously delivering a superior customer experience- Pride myself on consistently delivering a personality, friendly & efficient service at all times- Demonstrate effective communication skills, which will enable to build strong professional rapport- Be able to demonstrate ability to understand a customer’s requirements through effective fact finding.- Developed prospective clients to sell products such as Mortgages, Car loans, unsecured loans, etc... and ensuring revenue growth to overcome sales targets per month.- Making credit and mortgage applications for customers, ensuring arrangement is suitable and in line with credit policies and audit requirements. - Take good care of current customers and search for new customers by direct sales or Telesale or Crossing sales platform. - In-depth Study of the growing banking market in Vietnam- Certificate of Excellent Achievement in 2015 while working at Asian Commercial Bank