Anna Dapling Email & Phone Number

London, England, United Kingdom

- Key member of the Operations team at a contract compliance auditing company. I am responsible for updating the UK and global WIPs. This involves keeping on top of audit kick-offs and those in the pipeline by communicating with country MDs, Audit Directors and Managers.- I create Salesforce opportunities and projects for the audits. I am in charge of gathering the right information and appending the necessary documents (POs, scope of work and client confirmation) to the Salesforce entries. I have gained a lot of experience with Salesforce; within the Operations team I have become the go-to person for Salesforce related enquiries.- Other responsibilities include informing the agencies when billing data is due, and aiding in the file migration to a new system to improve the storing and organization of our data.

London, England, United Kingdom

- Provided administrative support to the International team within a publishing company. The role consisted of assisting other departments (Logistics, Operations and Finance) as well as agents with operational and commercial queries. I worked on delivering regular operational reports to agents and aimed to deal with queries in a timely manner to minimize any commercial risk. - My responsibilities also included carrying out pricing analysis for the team to help them make informed local price decisions.- Learned to use a variety of systems: Concur for raising purchase orders, Orion to make price changes and verify information to resolve queries, Boxi to download relevant information, and Excel to collect and process information.- Completed internal training on cybersecurity and Google Workspace Apps.

- Responsible for picking and processing store fulfilled orders. This involved carrying out item quality checks, liaising with customer service when issues arose, and securely packaging orders to avoid damage. - Developed a good understanding of the store/stockroom layouts and stocked brands to make picking quick / efficient to ensure dispatch deadlines were met.- Completed GDPR Awareness Training (15th July)- Assisted with the Collect in store desk, dealing with in person collections and returns.

Streatley, Uk

- Hotel receptionist with responsibilities including greeting guests and doing check-ins, organizing quick and efficient group check-ins, managing of reservations (electronically and over the phone), communicating with housekeeping and maintenance, helping with administration duties, preparing bills, and handling payments, organising local transportation and restaurant reservations for guests, and dealing with customer complaints and problems.- Completed Flow hospitality training.- Covid-19 Awareness Training (12th June 2020 by Common Sense Compliance LTD)

Lagos, Portugal

- Duties including guest check-ins, guest bookings for the hotel restaurant and day trips, and billing / taking payments.

Luanda

- Shadowed in reception, restaurant, and events.

London, United Kingdom

I worked with Lola Staffing for 4 months my job role included:-Checking the stock before and and after the match-Making sure the closing balance in the till adds up-Fast-paced serving hot and cold food and beverages-Delivering great customer service

Torrington, Devon

I worked for Rosemoor for a year and a half. My job role included --Customer service and working on the tills-Making and serving beverages and serving hot food-I ensured the restaurant was cleaned with the correct hygiene regime

Luanda

Over a month I did a work experience placement at the hotel Baia in Luanda Angola .I thoroughly enjoyed my time there and and learned so much in a short time.My responsibilities included - -Assisting staff with hotel bookings and helping in the events sector-I worked in the reception dealing with clients in English and Portuguese -I was assisting the staff in the house keeping section-I helped with the food and beverages service

Torrington, United Kingdom

Over a three month period I assisted part time at Great Torrington Primary School as part of a work experience placement. My responsibilities included: - Helping the teachers with paperwork - Assisting small groups of children and would assist them with grammar, spelling and reading- I would guide the kids in groups to the assembly hall

Romsey, United Kingdom

For a month I worked full time as part of a work experience placement at Awbridge Primary School. My responsibilities included:- Helping children between reception and Year 4 with reading and spelling- Assisting the teacher with administrative work

Nvq Diploma In Professional Cookery Level 3, Hospitality And Catering

Level 2 Certificate - General Patisserie & Confectionary

Diploma In Catering And Hospitality, Hospitality And Catering

Gcses, English, Mathematics, Science, Spanish, Home Economics And Psychology

Education record

Education record

Education record