Anna Davis Email & Phone Number

Dallas/Fort Worth Area

Managing 3 clinics with annual revenue over $2,350,000 and 5 employees.Training new employees and providing personal development for current employees.Performing quality assuranceWorking with the offices to ensure proper billing and payments from insurance companies.Testing patients for the 48 most common allergens in the area and offering and providing imunotherapy treatment services. Manning a clinics allergy services with an annual revenue over five hundred thousand dollars. Maintaining clinical documentation for all testing and treatment of allergy patients averaging ten per month, and compounding of imunotheripy medication following all federal and State guidelines for medication manufacturing.Responsible for representing UAS in a clinic to the provider and patients while exhibiting RISE UP values by exhibiting self motivation, time management, expertize, integrity and a positive attitude.

Killeen/Temple Area, Texas

•Responsible for the supervision of a staff of fifteen people within the customer service department. •Helped company attain the highest customer service ratings (as determined by external auditors), and maintaining service level •Developed new employees and maintained a quality service level above required 95%.•Reduced team turnover, company average of 15%, personal team average 0%, benchmarking a record-setting improvement in staff retention due to the success of employee-development and morale-building programs.•Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled public relations issues.•Continuing to maintain quality through regular reporting of quality, service level and addressing issues that directly affect customer wait time and customer service received.•Acclaimed for initiative, enthusiasm, tenacity, persuasiveness, intense focus and dependability in performance evaluations.

•Responsible for time sensitive testing of all bulk products produced prior to bottling to ensure specific guidelines within FDA and international standards are met in quality control and safety to prevent thousands of dollars’ worth of spoilage, met accreditation testing requirements.•Tested of over 10,000 final products in accordance with strict parameters and prepping sample for the market. During the last three quarters had no analyst errors that resulted in out of specification results.•Tested 30-45 complaint samples monthly to ensure quality control and safety of aftermarket sales.•Lead analyst in the implementation and execution of Aczone after being purchased from another manufacturer, was integral in the aftermarket testing of complaints from customers that resulted due to a change to production methodology, tested product from base to placebo to final product using a variety of procedures and received letter of praise from corporate on quality and effectiveness of work. •Conducted training of all new laboratory employees on documentation, equipment usage, and proper laboratory procedures on Balance, PH, appearance, osmality, viscosity, and water content. •Tested ph, appearance, viscosity, active ingredient, osmality, water content and pCO2 of Lumigan, Alphagan, Acular, Acuvail, Zymar, Zymaxid, Flurometholone, Combigan, Refresh, Celluvisc, Lacri-lube, Liquigel, Redness relief, Refresh tears, Optive, Restasis, Tazorac Cream/gel, Aczone, and Pred-g Suspension.

•Responsible for managing of over 3,000 active patients scheduling, medical record documentation, completion of all medical orders, prescription of medications, laboratory tests, and all other necessary test are preformed post appointment.•Supervised patients during teleconference doctors’ appointments, being the on sight hands for all medical procedures in accordance with the Providers instructions.•Worked with medical staff to ensure compliance with Texas Prison System Code for Medical Services and ensuring the department maintained accreditation status.