— National and international multi-stakeholder management & service provision to European Commission (EC);— Strategic and operational development of Erasmus+ Networks;— First contact point for EC, consortium partners and participants;— Planning and executing of Erasmus+ events: Lisbon, Portugal (May); Vienna, Austria (Jul); Warsaw, Poland (Nov);— Risk management, budget and projects quality control

— Creation and execution of NGO's development & communications strategies;— Implementation of educational events & projects for the children of war: 6 study programs, 50+ speaking clubs;— Participants management: recruitment, onboarding, support during projects and development of alumni networks;— Launch of informational and fundraising campaigns

— Agile management of IT projects;— Leading 3-5 member development teams;— First point of communication with customers

— Responsible for creation and execution of general communications strategy for an online educational platform for socially responsible businesses;— Preparation and execution of online webinars and workshops— Social media administration (Facebook, Instagram), ads management;

— Creation and execution of communication campaigns;— Communication with media and political parties press service;— Social media (Instagram, Facebook, Twitter) and main website administration, ads management

— Management of a 12-agent customer support team to provide educational services for the international customers;— Preparation and implementation of internal events;— Initiation and launch of CRM improvement projects

— Receiving and placing customer service telephone calls, chats and e-mails;— Creation and implementation of up- and cross-sales strategies