Anna Dimitrova Email & Phone Number

London Area, United Kingdom

• Working with people struggling with mild to moderate mental health problems • Observing triage sessions, treatment sessions and risk assessments • Providing support with administrative tasks • Outreach projects involvement

Glasgow, Scotland, United Kingdom

• Worked with young people and adults, victims of various crimes and assisted them in their court process as well as mental process of recovering from the committed crimes • Provided 1:1 support consisting in telephone phone calls and physical support in court • Manged to create a safe environment for the person where they felt comfortable sharing their problems • Learned to identify safeguarding concerns regarding one’s mental and physical health and referred people to various services• Ensured data protection at all time by adhering to the GDPR regulations

Glasgow, Scotland, United Kingdom

• Consistently provided professional and well-maintained service • Enhanced my communication and teamwork skills by working in a team of 25 people of all ranges, which included adapting to the individual differences and looking for ways to support my colleagues• Developed great communication and listening skills • Learned how to work well in a fast-paced and stressful environment • Learned how to overcome difficult situations with customers

Glasgow, Scotland, United Kingdom

• Worked with children from 9 to 10 years old, coming from disadvantaged areas in Glasgow, broken households, abusive homes and children struggling with the transition from primary school to high school• Provided 1:1 support throughout the academic year, while guiding them through the Citywise mentoring book focusing on building various character strengths such as growth mindset, resilience, self-knowledge etc. • Dealt with difficult situations where children would disclose sensitive information such as bullying at school, abuse at home, parents and siblings drug use, loneliness and isolation• Learned to identify safeguarding concerns and address them with my project leader • Completed safeguarding and PACE approach training • Participated in the organisation of camps, which included creating interactive activities and supervising the children

Master Of Arts - Ma, Psychology, Honours Of The Second Class (Division I)

Excellent 5.93