Anna Dolomanska Email & Phone Number

Kyiv City, Ukraine

• Areas of Responsibility:
• Technical Support: Provide expert technical support for 3Shape hardware (TRIOS Intraoral Scanners) and software (Dental Desktop, 3Shape Studios for CAD) through various channels, including online sessions, phone calls.
• Case Management: Manage support cases from start to finish, including logging, prioritization, troubleshooting, escalation when necessary, and follow-up to ensure customer satisfaction. Handle escalations efficiently.
• Customer and Reseller Interaction: Engage daily with end users and resellers, offering guidance, support, and training as needed. Build strong relationships to enhance customer satisfaction and loyalty.
• Feature Requests: Actively gather feedback from customers to identify pain points and areas for improvement. Create detailed feature requests and collaborate with the needed team to ensure customer requests are.
• Customer Success: Contribute to 3Shape’s business by providing exceptional customer support, ensuring the best possible experience for users of 3Shape products, and helping maintain 3Shape’s reputation for.

Kyiv, Kyiv City, Ukraine

- Ensuring high-quality customer service, providing consulting services and resolving customer issues;- Conducting negotiations with potential clients, - Active work with the CRM system for saving and analysing customer data; - Identification of customer needs and development of individual solutions for theirsatisfaction; - Supporting communication with.

Kharkiv, Ukraine

- Assist users via multiple channels with their inquiries and providing solutions in a timely andprofessional manner; - Recognize and address Customers’ concerns and pain points; - Guide Customers through our platforms’ features, betting processes, and promotions, ensuring they have a seamless experience; - Demonstrate extensive product knowledge and.

Uman’, Cherkasy, Ukraine

- CRM System Implementation and Management: Initiated and managed the use of a CRM system, focusing on organizing customer data, streamlining communication processes, and tracking interactions. Gained experience in CRM administration, which included handling data entry, maintaining system accuracy, and optimizing user engagement.- Partner search and.

Kyiv City, Ukraine

- Facilitated the onboarding of international interns, arranging placements spanning five weeks within private schools, camps, and non-governmental organizations;- Demonstrated adeptness in cold calling, coupled with the proficiency to orchestrate and lead successful meetings and negotiations;- Navigated complex CRM-systems, contributing to seamless data.

Bachelor Of Business Administration - Bba, International Business

During my Erasmus year in THWS's International Management program, I immersed myself in a world of global business insights and.

Bachelor'S Degree, Tourism And Travel Services Management

My four-year journey at Kyiv National University of Trade and Economics (KNUTE) has been a transformative and rewarding experience. This.