Anna (Durtsche) Sprague Email & Phone Number

La Crosse, Wisconsin, United States

Merged Customer Service team with Marketing and Design teams, quadrupling headcount responsibility and streamlining the end to end customer experience.Worked directly with VP of Marketing on all customer acquisition, paid spend, and customer delight initiatives to incentivize repeat business and referrals.Recognized for central role in onboarding team members from across departments and creating better systems for cross-functional collaboration.Regularly reported to the executive team to determine strategic direction for the company.

Greater Chicago Area

Starting as a marketing team of one, I was responsible for all marketing communications and automated cx journeys. I developed and oversaw brand partnerships, created in-house graphics & managed contracted and in-house designers and shared responsibility with development teams for on-site UX/UI to support the customer journey including two full site rebrands in 2016 and 2019. After growing our channels to support a new full-time roles, my management responsibilities quickly expanded to oversee an in-house team of specialists focused on social, design, and email. Planned and coordinated all photo shoots to support launching 4 private labels which contributed 15% to 35% of sales.Prior to taking on the marketing team, I wore many hats as most early-stage start ups require. Quickly after joining, I developed our early omni-channel sales model based on experience as a wedding planner, created and deployed all email and social content, managed Try-At-Home and final order operations, and helped prove market readiness for brick and mortar. extension, which led to 7 stores across the U.S.

Elevating confidence, style, and success. Helping others build, repair, and strengthen relationships in their personal and professional lives through respect and confidence. Hoping to add more fun to life.

Director of Sales for the Rochester and Green Bay editions of The Wedding Magazine. Helped run fashion and decor photo shoots.

Assisted with the design and practical implementation of weddings and events – tasks included: attending meetings with clients and vendors; various research; assembling creative materials; setting up, overseeing and striking events; and basic office duties.

B.A., Ministry/Religious Studies And Servant Leadership

Activities and Societies: Point person for organizing university and secondary school presentations for Invisible Children, an non-profit.

Business Etiquette Trainer

Foundation Of Image Consulting

400 Hours Completed, Certified Pastoral Education

Activities and Societies: Trained in "Crucial Conversations; Tools For Talking When Stakes Are High." This has allowed me to effectively.

Introduction To Interior Design