Maintain cash register and other cash related procedures. Provide high level of accuracy in all transactions while sustaining exceptional customer service

Corporate Account Program Consultant • Managed Global Corporate Card client relationship, representing $15MM in global volume. • Implemented U.S. Corporate Card program. Supported client’s new business implementation and integration by setting up application process, assisting with communication strategies, and providing face to face customer service for card members.• Worked with client leadership to establish corporate card policy.• Developed dunning process with effective card member communication driving savings.• Reduced client credit losses of $130K by 80% by creating financial reports and training card members on the use of the card and how it worked with the expense reporting system. • Worked with Service Delivery team to respond and resolve corporate card issues. • Collaborated with expense reporting group to develop a reconciliation process using Excel spreadsheets which eliminated additional fees and avoided losses for clients.• Recommend best practices to client in managing their program in order to drive results and streamline process• Learned client’s new expense reporting system and was able to provide a one-stop customer service experience for card members. • Worked with Amex team to replace and streamline paper corporate card application process with an online process.Travel and Meeting Planning Counselor 1991 – 2000• Handled domestic and international travel arrangements for on-site corporate accounts.• Organized and coordinated all meeting details. • Reconciled and reported airline tickets.