Anna Elder Email & Phone Number

Maple Grove, Minnesota, United States

Managed inventory, marketing, customer service, and sales. Hired and trained employees, implemented policies, and ensured store compliance with company standards. Provided insight into store operations and identified opportunities for improvement. Created and maintained store’s operational plan. Developed a vision for the future of the store. Maintained effective communication with employees, vendors, and customers. Led staff meetings to discuss strategy and training opportunities. Monitored company events and ensured appropriate staffing levels. Collaborated with human resources, legal, visual merchandising, operations, buyers, marketing, store planning, and design. Annual revenue of $12M. Led 3 managers, 5 assistant managers, and a sales staff of 50.+ Improved store customer satisfaction (CSAT) score by 18%. + Presented plans to corporate for approval of and oversaw 500K remodeling budget. Managed labor-selling costs.+ Improved EBIT by 35 basis points. Recognized for promoting 11 team members in 2022.+ Worked with national buyers to move from price strategy to hybrid strategy, increasing average $/transaction by 12%.

Bloomington, Minnesota, United States

Developed relationships with potential customers based on mutual trust and respect and effectively determined each potential customer's needs for products. Presented and sold new products to customers. Nurtured and sustained positive, professional working relationships with peers, management, and support resources. Trained sales representatives. Accurately managed business record keeping and maintained organized and clean departments. + Mall of America location.+ Drove #1-in-company Bony Levy fine jewelry 1-day anniversary event with $250K in revenue.+ Put on top-volume virtual events in the region.+ Beat store, region, and company-wide department increase-in-revenue average.+ Led and motivated a team of 62 employees, including Assistant Managers, Counter Managers, and Sales Associates to meet or exceed store goals. Managed $16M annual revenue.+ Recognized as a 9-time value winner. Mentored and developed new Department Manager in the region. + Earned Regional Anniversary Cup Award. Added distribution of La Prairie, Givenchy, and Le Labo.+ Hosted annual trend show booking 326 appointments on day of event.

Bloomington, Minnesota, United States

Developed relationships with potential customers based on mutual trust and respect and effectively determined each potential customer's needs for products. Presented and sold new products to customers. Nurtured and sustained positive, professional working relationships with peers, management, and support resources. Trained sales representatives. Accurately managed business record keeping and maintained organized and clean departments. + Improved vendor relationships. Promoted from Assistant Department Manager to Department Manager.+ Put on highest-grossing Trend Show in store history in 2019.

St Louis Park, Minnesota, United States

Managed inventory, marketing, customer service, and sales. Hired and trained employees, implemented policies, and ensured store compliance with company standards. Provided insight into store operations and identified opportunities for improvement. Created and maintained store’s operational plan. Developed a vision for the future of the store. Maintained effective communication with employees, vendors, and customers. Led staff meetings to discuss strategy and training opportunities. Monitored company events and ensured appropriate staffing levels. Collaborated with human resources, legal, visual merchandising, operations, buyers, marketing, store planning, and design. + Led store through Extreme Team Green (XTG) cost savings change to the leadership structure and leadership changes. Stayed within store’s budget benchmarks. + Increased e-receipt results every month. Improved CSAT score during the month of December.

Dallas, Texas

Developed relationships with potential customers based on mutual trust and respect and effectively determined each potential customer's needs for products. Presented and sold new products to customers. Nurtured and sustained positive, professional working relationships with peers, management, and support resources. Trained sales representatives. Accurately managed business record keeping and maintained organized and clean departments. + Increased sales every quarter; YE #1 in the region, #9 in the company.+ Awarded MW Anniversary Cup - 11.1% increase, #1 in the region, #1 in the company.+ Secured Christian Louboutin distribution for Fall 2017 (was only at stores 1 and 220).+ Worked with Men’s division/stylist during appointments for an average shoe cross-sell of 6.3%.+ Directed over $1M in designer shoes sales, 31% increase over LY.+ Increased average team employee sales volume by $83,590 (18%) over LY.+ Improved team cross-sell to 17% by focusing on adding basics, such as belts and socks.

Dallas, Texas, United States

Supervised a $100M region over 4 states (TX, AZ, CO, UT), serving as liaison between store and corporate buying office. Developed strong rapport with merchant and vendor partners to enhance and enrich stores’ visual product mix and presentation. Initiated and managed business and financial plans to ensure service and sales goals were attained. Oversaw growth and development of 15 stores, 19 direct managers, and 11 assistant managers.+ Supported $96M in annual revenue.+ Built leadership bench across the region; promoted 3 Department Managers. + Installed Young Customer (YC) shops and expanded luxury clothing growth across region.+ Opened new Austin location in September 2016. Responsible for training and merchandising of departments.+ 2015 Results- $96M in volume, which was +3.6% increase from 2014.

Bloomington, Mn

Developed relationships with potential customers based on mutual trust and respect and effectively determined each potential customer's needs for products. Presented and sold new products to customers. Nurtured and sustained positive, professional working relationships with peers, management, and support resources. Trained sales representatives. Accurately managed business record keeping and maintained organized and clean departments. + Managed department of $8M+ in sales volume (2.1% increase over a 5.7% increase in 2013).+ Increased sales every quarter. Positively recognized 6 times at quarterly meetings.+ Earned store Anniversary Cup Award for sales growth and presentation standards during our largest volume event.+ Guided department to rank #3 in company volume and 4 employees in the top 10 for company volume.+ Improved team in all metrics over 2 years, including SPH, $/transaction, UPT, and volume.+ Established a luxury pad and grew luxury clothing to 40% of business.+ Sold most Canali brand in company - $2.2M in 2014, 10.3% increase over 2013.+ Coached 2 million-dollar sellers, including 1 first-year employee. Promoted 2 salespersons to stylists.

St. Louis, Mo

+ Improved service and talent by reducing Personal Stylist team from 23 employees to 13.+ Became #1 Personal Stylist in store and in region, driving 20% of store’s volume.+ Promoted 2 stylists.+ Earned regional recognition for sales results and leadership.

St. Louis, Mo

Developed relationships with potential customers based on mutual trust and respect and effectively determined each potential customer's needs for products. Presented and sold new products to customers. Nurtured and sustained positive, professional working relationships with peers, management, and support resources. Trained sales representatives. Accurately managed business record keeping and maintained organized and clean departments. + Achieved department volume and productivity goals by developing and executing business plan.

St. Louis, Mo

Developed relationships with potential customers based on mutual trust and respect and effectively determined each potential customer's needs for products. Presented and sold new products to customers. Nurtured and sustained positive, professional working relationships with peers, management, and support resources. Trained sales representatives. Accurately managed business record keeping and maintained organized and clean departments. + Introduced and executed neighborhood test concept to pilot lifestyle shopping concept.

Natick, Massachusetts, United States

+ Drove #1 increase in Petites sales in region.+ Promoted from Assistant Department Manager to Department Manager.

Natick, Massachusetts, United States

+ Used look-book selling to increase coat sales.

Natick, Massachusetts, United States

+ Helped build and manage store's first dress department.

Natick, Massachusetts, United States

+ #1 increase in sales in region, #1 manager SPH in store.

Natick, Ma

+ Over three-plus years, earned five promotions after beginning as Salesperson.+ Led the largest volume combination department in store.

Natick, Ma

+ Earned place of top seller in department.