Anna Gant Email & Phone Number

Cleveland, Oh, Us

Warrensville Heights, Ohio, United States

Provide excellent service by solving all customer issues in 24 hours through phone, Gmail, and Edesk● Handle refunds, mail claims, and our Amazon account page daily● Hire and train all customer service employees to work as team● Maintain a positive and professional attitude at all times

Westlake, Ohio

Cleveland

Welcome guests to the hotel by always using the "15/5 rule"Provide guests with excellent service by informing them of every outlet in the hotelCheck in and check out guests in a timely manner, while always making sure the method of payment is correct Manage Marriott reward pointsWork with housekeeping to ensure correct room status Assist residents with any problems or complaints Answer phone calls in a timely manner while transferring or qualifying calls to correct outletWork the night audit shift once every month Use hotel operating systems daily; OPERA, MARSHA and Guestware

The University Center At Kent State Stark Campus

I'm a current Intern that has completed the following tasks..-Worked with General Manager understanding the financial aspects of the company such as budgeting and managing inventory levels-Assisted back of the house staff prepping, cooking, and replenishing food for large events-Worked with head chef on planning menus and ordering food -Worked alongside event planner witnessing essential bookings/meetings with clients while also learning how to understand banquet event order forms-Assisted banquet manager in a detailed setup and take down of event based on banquet event order form-Worked as a banquet server and excellent team member when delivering food and beverage to guests

4930 Portage St Nw, North Canton, Oh 44720

Assisted customers in merchandise selection while always providing excellent serviceMaintained and managed inventory levels and product pricing Opened and closed store which involved ensuring the proper amount of cash was deposited each nightCollaborated with owner in ordering product for storeHelped train new employee on policy procedures

Kent State University

Completed banquet service hours for catering courseWorked at various locations in Kent and Stow area serving food/beverages to guests of establishmentWorked as a team member to help setup detailed banquet eventsProvided excellent customer service to each customer when waiting on guest

5710 Fulton Dr Nw, Canton, Oh 44718

Provided great guest experience by maintained relationships with customers Worked as a team member to maintain host stand, wait times, and seating arrangements Resolved customer complaints and concerns in a quick and professional manner

Bachelor'S Degree, Hospitality Administration/Management

Bachelor Of Science, Hospitality Administration/Management

Activities and Societies: Campus Kitchen (volunteer work)

Education record