• Ensure Customer scorecard is accurately reportedo Collect Customer Scorecard directly from customer for all Global Plantso Cross reference o Summarise status and report items that are affecting ability to achieve 100% green scorecard / customer satisfaction, including mismatch at Plant level to customer scorecardo Support teams to successfully close items affecting scorecardo Ensure system concern management entries are up to date and closed on timeo Follow TI CSCC… Show more • Ensure Customer scorecard is accurately reportedo Collect Customer Scorecard directly from customer for all Global Plantso Cross reference o Summarise status and report items that are affecting ability to achieve 100% green scorecard / customer satisfaction, including mismatch at Plant level to customer scorecardo Support teams to successfully close items affecting scorecardo Ensure system concern management entries are up to date and closed on timeo Follow TI CSCC (Customer Safety & Critical Concern) procedure to escalate concerns• Ensure Customer Specific requirements are clearly understood within TI and provide training to all relevant teams Globally for customer quality / warranty policies, procedures and expectations.• Coordinate teams across the plants globally for all customer Field and 0 km Quality issues and act as key window person of Customer• Support Technical and Commercial customer negotiation related to Quality issues• Complete a Read Across / Horizontal Deployment activity for all customer issues on a global basis• Review and report Customer Quality responsible status for AQP items• Attend key customer meetings to ensure a consistent message is received and understood.• Attend Customer Specific Program Management Reviews Show less

Duties:Customer Concerns• Provide interface support to all of the customers,• Arrangement and supervision of containment activities at the customer site and internally,• Respond to customer requirements within agreed timeframes• Facilitate/ lead teleconference calls with customers and suppliersWarranty Concerns• Analysis of warranty claims with supervision of customer representatives• Lead any 8D concerns related to accepted warranty… Show more Duties:Customer Concerns• Provide interface support to all of the customers,• Arrangement and supervision of containment activities at the customer site and internally,• Respond to customer requirements within agreed timeframes• Facilitate/ lead teleconference calls with customers and suppliersWarranty Concerns• Analysis of warranty claims with supervision of customer representatives• Lead any 8D concerns related to accepted warranty failuresSupplier Concerns• Monitor and validation of supplier 8D reports including trips to supplier plants• Monitor of incoming goods under containment• Support suppliers to resolve quality concernsInternal Concerns• Support production lines with all quality related concerns• Monitor of quality KPI targets • Gauge R&R studies• Scrap analysis and containment actions • Creation of Work Instruction• Edit/update FMEA and Control Plans ( also using Apis IQ-RM system ) • 5S , SPC , MSA , CI , 5S Key Achievements• Facilitation and arrangement of 8D meetings with cross-functional team to achieve required target dates for each 8D discipline• Improvement to robustness of supplier 8D by challenging their implemented corrective actions and visiting supplier plants.• Reduction of 0km claims by introduction of monthly revision of 0km returns with cross-functional team followed by 8D approach to each accepted concern.• Introduction of Poka Yoke verification samples in exhaust assembly area• Improvement to Control of Rework by separation of rework parts away from normal production area• Creation of failure mode catalogues to improve end of line inspection• Conduct TS 16949 audits to ensure adherence to Quality standards• Feedback audit results and facilitate corrective actions for non-conformities Show less

Key Achievements• Creation and monitoring full Quality documentation • Full responsibility for customer audits • Analysis all claims from customer and prepare 8D reports • Scrap rate analysis and monitoring • Training new operators • Implement new Projects from quality and technology • Implementation ISO 9001