1. Test Planning and Strategy2. Test Case Design and Documentation3. Test Execution4. Defect Tracking and Management: mainly using Jirare sources;5. Regression Testing: mainly using Perforce Software, Virtual Machines, QASE and Postman resources;6. Collaboration with Development Team;7. Continuous Integration/Continuous Deployment (CI/CD) mainly using Gitlab resources; 8. Performance Testing: conducting performance testing to assess software scalability, stability, andresponsiveness under different load conditions.9. Security Testing: performing security testing to identify vulnerabilities and ensure compliance withsecurity standards and regulations.10. Cross-Functional Communication: Communicate test results, status updates, and quality metricsto project stakeholders, including management and other team members.11. Quality Assurance Processes Improvement: Identify opportunities for process improvement andoptimization within the QA process to enhance overall product quality and team efficiency.12. Adaptability and Learning: staying updated with industry trends, emerging technologies, and bestpractices in software testing methodologies and tools.13. Customer Focus: maintaining a customer-centric approach, ensuring that products meet or exceedcustomer expectations in terms of quality and usability

Provide support to small and medium businesses (SMBs) across multiple channels - chat (livechannel), email and phone (outbound calls are mandatory for emails and highly recommended forchat, to ensure the query is resolved in a timely manner), both in Russian and English;• Provide pre and post-sales support for all self-service products;• Provide support for products and tools to improve customer experience;• Identify trends and resolve issues faced by various SMB customers

- Apresentação dos serviços de empresa- Esclarecimento de dúvidas sobre as reservas e os produtos turísticos- Reservas e atendimento telefónico- Apoio nos passeios de barco (apresentações e breefings)