Anna Gluch Email & Phone Number

Poznań, Wielkopolskie, Poland

Na co dzień zajmuję się rozwojem biznesu i budowaniem trwałych relacji z klientami w sektorze TSL. Moim głównym celem jest dostarczanie innowacyjnych rozwiązań IT, które wspierają zarządzanie transportem, logistyką i spedycją. Współpracując z klientami, zawsze stawiam na partnerskie podejście, dopasowując technologie do ich potrzeb operacyjnych i strategicznych. Wierzę, że odpowiednie narzędzia IT mogą nie tylko usprawnić codzienne działania, ale także znacząco przyczynić się do wzrostu efektywności i konkurencyjności firm w tej branży.Zakres obowiązków:• Pozyskiwanie nowych klientów: Aktywne wyszukiwanie i pozyskiwanie klientów, którzy potrzebują zaawansowanych rozwiązań technologicznych w zakresie TMS, FLEET, TRACKER, WMS, YMS,• Budowanie relacji z klientami: Nawiązywanie i utrzymywanie długotrwałych relacji biznesowych, negocjowanie warunków współpracy i dbanie o satysfakcję klientów.• Współtworzenie strategii sprzedażowych: Opracowywanie i wdrażanie strategii zwiększających sprzedaż rozwiązań IT w branży TSL• Współpraca z zespołem technicznym: Współpraca z działem DEV w celu dopasowania rozwiązań do specyficznych wymagań klientów, koordynacja wdrożeń i optymalizacji systemów.• Rozwój oferty produktowej: Propozycje nowych funkcjonalności oprogramowania w oparciu o potrzeby klientów i feedback z rynku.• Udział w eventach branżowych: Reprezentowanie firmy na konferencjach i targach branżowych, budowanie świadomości marki oraz rozwój sieci kontaktów• Analiza rynku i konkurencji: Monitorowanie trendów branżowych i analizowanie działań konkurencji, aby dostosować ofertę do dynamicznie zmieniających się potrzeb rynku.

Poland

Building and expanding networks of contacts and potential customers.Promoting and selling products or services to networks and beyond.Recruiting and training new team members to grow networks and sales.Providing support and guidance to team members to help them succeed.Hosting presentations, events, or online webinars to showcase products and opportunities.Developing and implementing marketing strategies to attract and retain customers.Building and maintaining relationships with customers and team members.Staying informed about industry trends, product updates, and competition.Setting and achieving sales targets and goals.Continuously learning and improving skills in sales, marketing, and leadership.

Poznań, Wielkopolskie, Poland

Building and maintaining strong client relationships.Understanding and meeting client needs with tailored solutions.Collaborating with internal teams for seamless client service.Negotiating contracts and pricing terms.Providing exceptional customer service.Enhancing client satisfaction and loyalty.Developing and implementing social media strategies.Creating engaging content and managing social media accounts.Monitoring trends, optimizing content performance, and engaging with audiences.

Poznan, Greater Poland District, Poland

Overseeing the planning, execution, and completion of exhibition stand projects.Coordinating with clients to understand their requirements and expectations.Developing project timelines, budgets, and resource allocations.Managing project teams and ensuring they have the necessary resources and support.Communicating project progress, milestones, and any issues to stakeholders.Monitoring project budgets and expenditures to ensure financial targets are met.Ensuring compliance with relevant regulations, standards, and safety guidelines.Resolving any project-related conflicts or issues that may arise.Conducting post-project evaluations to assess performance and identify areas for improvement.Ensuring customer satisfaction and maintaining positive relationships with clients.

Poznan, Greater Poland District, Poland

. Responsible for Corporate and MICE segment . Responsible for Marketing, Public Relations and Distribution . Providing sales of hotel services / Sales analysis / Competition analysis / Market share analysis . Preparation, enforcement and performance of an annual sales action plan . Negotiations / Preparation of contracts / Coordination of MICE . Implementation of the hotel budget . Taking actions to gain new, loyal customers . Maintaining beneficial relationships with regular customers / Dealing with customer complaints . Advising in the field of sales policy . Proper implementation of the hotel’s strategy and commercial policy . Participation in the preparation of the budget and trade policy (including pricing) . Preparation of marketing plans . Initiation and participation in marketing and promotional activities . Co-designing of hotel’s fact sheets (brochures, leaflets, posters, banners) . Supervising the implementation of brand standards in the hotel . Supervising the proper execution of services / Services quality control conduction . Positioning of the hotel in Internet / Management of visibility of the hotel on websites . Organization of work in the department and management of the staff . Preparation of annual plans for employees . Participation in the whole process of recruiting and training of employees . Ensuring all brand and hotel standards, rules and policies are working properly . Cooperation with other departments to ensure guests’ satisfaction . Responsible for the MICE Revamp Project in the hotel . Manager on Duty . Since 01.02.2014 responsible for Sales Department in both Novotel Poznan Centrum and Novotel Poznan Malta hotels. Additional responsibility: ISO 14001 Implementation Manager

Poznan, Greater Poland District, Poland

. Responsible for the whole Housekeeping (hotel, outsourcing) and the Laundry . Providing exemplary cleanliness in and around the hotel . Providing high quality of service and extra-caring for the well-being of the hotel’s guests . Cooperation with other departments to ensure guests’ satisfaction . Dealing with customer complaints . Ensuring the availability of hotel rooms for sale / Sales analysis . Participation in the preparation of the budget . Cost controlling / P&L statement analysis . Participation in preparation of investment plans . Organization of work and management of the staff (hotel, outsourcing) . Preparation of annual plans for employees . Cooperation with outsourcing companies (cleaning, laundry) . Purchasing / Cooperation with suppliers . Participation in the whole process of recruiting and training of employees . Ensuring all brand and hotel standards, rules and policies are working properly . Reporting directly to General Manager . Management Committee Member . Crisis Management Committee Member . HACCP Committee Member . Hotel’s Inventory Committee Member . Manager on Duty. Additional responsibility: Service and Product Auditor

Whistler, Bc, Canada

• Front and Back Office (Reception, Reservation, Concierge, PBX, Night Audits)• Assisted at the Front Drive and in Room Service . Supervision of a given shift . Daily check of the reports . Training and scheduling staff to provide maximum service to guests . Supervision of performance of the staff . Administrating department payroll . Conduction of performance reviews . Disciplining and re-training staff as needed . Keeping staff well informed about all changes in the hotel . Direction of staff that performs the following duties and performance of these duties on own . Welcomes and registers hotel guests / performs upselling of hotel rooms . Explains the accommodation and establishes credit or method of payment . Checks guests out of the hotel, prepares and explains the bill . Maintains a balance bank assigned by the hotel . Responds to a wide variety of guest requests by accurately assessing the guest needs . Resolves customer complaints, handling all guests interactions with the highest level of hospitality and professionalism . Adds personal recommendations and touches to achieve maximum customer satisfaction while complying with all policies . Accepts reservations, changes and cancellations . Performs nigh audit . Assists with responsibilities of the concierge . Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests . Answers and direct phone calls, pages, radio requests and faxes appropriately . Replacing Private Residences Supervisor during their absence

Jackson Hole, Wy, Usa And London Park Lane, Gb

• AM, PM and overnight shifts• Housekeeping Office Coordinator• Security Office Coordinator• Assisted in the Spa and Restaurant• Room Attendant, Lobby Attendant, Laundry Attendant. Responsible for the current shift / Direction of a section of the Housekeeping staff to assure that guests rooms and public areas are clean to exacting standards . Providing exemplary cleanliness in and around the hotel . Providing high quality of service and extra-caring for the well-being of the hotel’s guests . Dealing with customer needs and complaints . Tasks performance control / Disciplining / Retraining . Daily report check (arrivals, departures, special requests) / Preparation for the next shifts/days . Ensuring the availability of hotel rooms for sale / Cooperation with other Departments . Preparation and conduction of deep cleaning projects . Preparation of the employees’ schedule . Daily briefing with employees / Allocation of responsibilities / Tasks performance control . Ensuring all information are passed to the next shift . Keeping the guests’ profiles up to date . Coordination of daily tasks of the security staff . Lost & Found: keeping a record of things left behind by guests

International And Political Studies, Postgraduate Program, International Hotel Management

Business Administration, Finance, HR, Marketing Communication

Master In Marketing And Management, General

Activities and Societies: • President of Student Council • Member of Bussiness Fraternity Master in Marketing and Management in Business.

Education record

Physics and mathematics class