• Creating and maintaining project documentation (Project Plan & Budget, Stakeholder Register (and RACI), Statement of Work, Project Schedule, etc.)• Working with the project discovery team during the requirement-gathering phase• Ability to identify, assess, and mitigate project risks (and create a Risk Register document)• Managing the project in the implementation phase• Knowledge of change management principles and practices to implement changes effectively• Effective communication with stakeholders, both internal and from the client side (incl. creating the Communication Plan and sending timely Project Status Reports)• Motivating and empowering a high-performing team of talented Vietnamese developed aged 17-36• Understanding the overall e-commerce landscape and how typical solutions like Magento/Adobe Commerce work• Proficient in using project management tools, such as Jira, Trello, or Asana, and working with project documentation

As a Project Management Intern, I'm responsible for supporting project planning and scheduling, assisting with project coordination, monitoring project performance, budget management, and facilitating communication within the team and with the rest of the organization.

Trusted advisor to thousands of A-Bank clients. Knowledgeable, motivated, agile, patient, and tactful.My day-to-day tasks included managing premium accounts, providing complex financial services to high-value clients, managing accounts for foreign clients, and ensuring exceptional customer service.Responsibility areas:• Customer Relationship Management• Sales (financial services and products, incl. complex ones)• Financial Advice & Risk Management• Customer Services (assistance, processing loan applications, solving customer inquiries and complaints)

• Managing relationships with customers• Providing financial services• Monitoring and controlling the results of my team

Contributing to all aspects of branch operations, meeting sales targets, ensuring exceptional customer service.

Creating route sheets and invoices, performing balance reconciliation.